9
SEPTEMBER 2026
A 
family planning a day at the zoo, a couple booking a ferry ride, or a traveler preparing to 
visit one of the world’s most iconic landmarks rarely thinks about the technology behind 
the experience. They’re thinking about spending time together, discovering something 
new, and creating memories. Yet long before they arrive, they’re already forming opinions. Was it 
easy to find information? Could they purchase tickets in seconds? If plans changed, could they 
modify their reservation without frustration? In many ways, the guest experience begins well 
before someone walks through the front gate or steps aboard a vessel.
NYC Ferry’s app supports the customer from buying a ticket to onboard purchases to booking a rideshare to their final destination.

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