14 FOGHORN I’ve also learned that some of the most impactful inno- vations aren’t the most complex—they’re the ones that remove uncertainty. That’s one of the reasons I appreciate the self-service kiosks at City Cruises San Diego. During busy boarding periods, they provide guests with another convenient way to pur- chase tickets while giving them the flexibility to choose the experience that best fits their needs. Some visitors value the speed and independence of self-service, while others prefer the reassurance of speaking with a team member. Great guest experiences don’t force people into one path—they offer thoughtful choices. Just as importantly, connected technology gives employees something equally valuable: time. When routine trans- actions move seamlessly between digital and self-service channels, frontline teams are free to focus on welcoming FOGHORN FOCUS Some visitors value the speed and independence of self-service, while others prefer the reassurance of speaking with a team member. Great guest experiences don’t force people into one path—they offer thoughtful choices. As a sponsor of the premier gathering for the passenger vessel industry, your company will gain unmatched reach and credibility within the industry. Secure your sponsorship early to maximize your visibility before, during, and after the event. With a variety of sponsorship price points—each offering unique benefits and exposure opportunities—there’s a package that fits your marketing strategy. SHOWCASE YOUR BRAND. SUPPORT THE INDUSTRY. SPONSORSHIPS
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