13 SEPTEMBER 2026 In my experience, that’s where technology delivers its greatest value—not by drawing attention to itself, but by quietly connecting every moment of the guest experience. Connected experiences don’t just make visits more effi- cient—they make them more meaningful. That’s where I believe technology has the greatest opportunity to ele- vate our industry. One of my favorite examples is Alcatraz Island. Every vis- itor arrives with different expectations. Some are drawn by the history, others by the architecture, and many in- ternational travelers want to experience the site in their own language. A connected mobile experience allows a single destination to meet those diverse needs without asking guests to navigate multiple tools or services. Through augmented reality, visitors can see historic spaces from entirely new perspectives. Audio tours available in eighteen languages make the experience more accessible to guests from around the world, while interactive trivia encourages families to explore togeth- er rather than simply consume information. Digital ticket storage ensures practical tasks never interrupt the experience itself. Each capability serves a different pur- pose, but together they create a richer, more engaging visit that feels tailored to every guest. That same philosophy extends across the attractions industry. For a ferry operator, it may mean delivering real-time service updates that give passengers confi- dence throughout their journey. For a zoo or aquarium, it might mean helping guests navigate the grounds, discover keeper talks, learn about conservation ef- forts, or receive recommendations based on where they are during their visit. When these experiences are connected, technology becomes a guide rather than a distraction. The management system governing the manufacture of this product is ISO: 9001:2015 certified. MADE STRONGER TO WORK LONGER GRIDCOOLER® KEEL COOLER 1.906.863.5553 | fernstrum.com/fh BUILT TO TAKE IT ON © 2026 R.W. Fernstrum & Company. All rights reserved. FERNSTRUM ® and GRIDCOOLER ® are registered trademarks of R.W. Fernstrum & Company. All other trademarks cited are the property of their respective owners. 50 years of US shipbuilding excellence Panama City • Allanton • Port St. Joe Follow us on sales@easternshipbuilding.com 850-763-1900
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