Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 328 OCTOBER 2016 • FOGHORN FOGHORNFOCUS: SECURITY companies that have an interest in your company’s growth and efficiency as well as an interest in your industry. The heart of operations, ticketing, is where the majority of changes take effect. This is the part of operations most associated with credit card pro- cessing, and interactions with card- holders. This also makes it a place where trust is most commonly lost between vessel operator and customer with the liability shift. With fraud becoming more commonplace, vessel operators should be concerned about the best method to secure themselves without drastically changing their op- erations and environment. What’s Next? Because EMV is slower than the standard swiping process, Visa, American Express and others are striving to reduce the time needed to conduct EMV transactions. While timing is critical for vessel operators, it is also vital to ensure the security of credit card transactions. Operational changes may be needed in areas, such as additional ticket booths, earlier boarding, or extend boarding time. Online ticket purchases remains the one method of tickets sales that remains largely unaffected by the liability shift. Online and mobile ticketing sales options may be a good option for your operation. Operators are encouraged to work with reputable ticketing organizations that can offer the service and provide the technical assistance required. n About the Author President and CEO Christopher S. Reckert has more than 20 years experience in merchant services. He began his career with MasterCard International before moving to Concord EFS and helped to grow it from $75 million to $2 billion in sales. With ePaymentAmerica, Reckert has created a hybrid payment processing company that captures the best of traditional merchant processing companies and combines it with a team of accounting and technology professionals. CONTINUED FROM PAGE 6