Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40MARCH 2017 • FOGHORN 17 TRAINING WE LIVE AND BREATHE pAssENgER VEssELs, THAT’s THE KEY TO OUR sUCCEss Anders Rundberg, CEO of Carus We care about your customers Carus offers innovative solutions for the global passenger vessel industry, giving your customers a better experience before, during and after their journey. The Carus solution incorporates ticketing, reservations, check-in, port automation, on-board and relationship management. www.carus.com Their meta-analysis looked at roughly 1,000 research studies, and then filtered them down to 45 which met rigorous research standards. From these studies came several conclusions: Online Learning Outperforms Face- to-Face Learning The DOE found that online learning is slightly more effective than face-to- face instruction. A key advantage of eLearning is that its self-paced nature tends to accommodate the differ- ences among learners. In contrast to a classroom environment, each trainee can spend as much or as little time as they need on that topic. Blended Is Best for Performance When you use a combination of online and face-to-face training (“blended learning”), the results are better than for either face-to-face or eLearning alone. Each mode of learning has strengths the other one cannot offer. The implications are clear. If your goal is to provide the very best training possible, you should use a combined approach involving both face-to-face training and online learning. eLearning Works, Regardless of the Subject Matter eLearning is effective for all kinds of knowledge acquisition. There is nothing about maritime knowledge or maritime learners that makes the field immune to the benefits of eLearning. One of the best examples of the use of eLearning in the maritime industry can be seen with BC Ferries, one of the largest ferry operators in the world. They are using blended learning, with great success, for job training and famil- iarization of their crew members. Blended Learning Adopted by BC Ferries In 2007, BC Ferries embarked on a major, multi-phased initiative to improve safety; addressing a wide variety of aspects of culture and opera- tional practices. Key among these ini- tiatives was the creation of an objective and standardized approach to familiar- ization training. The training program consists of an intensive blended approach that replaces the use of job- shadowing for vessel and terminal fa- miliarization. The program is currently used for job-, vessel-, and route-specif- ic training for all 3,500 employees in the deck, engineering, terminals and catering departments. This program has been a tremen- dous success. The BC Ferries safety record has improved significantly with injury metrics dropping by over 50 percent in several categories and insurance claims costs declining by 75 percent. A Tool to Try Does eLearning translate to results in the maritime industry? Absolutely. The research and practical results have proven that costs can be reduced while effectiveness increases. As PVA operators start to use these techniques, they can see immediate improvement to the onboarding process, and this sets the up for success as they continu- ously evolve and improve their training programs. n