14 NOVEMBER 2018 • FOGHORN THE SCANIA MARINE SOLUTION. Out there, confidence in performance, reliability and operating economy are the only things that count. With this in mind, we created the Scania Marine Solution: An array of flexible products paired with guidance and installation support from Scania. Whatever your specification, we will provide you with the optimal Scania Marine Solution. Power at work, every inch of the way. Complete and Committed. www.scaniausa.com Potomac Riverboat Co. Potomac Taxi I and II Powered by twin Scania DI13 081M engines POWER AT WORK Lesson 1: Company Size Doesn’t Matter In business, sometimes being the biggest means losing sight of the personal touch. Not so for the nation’s largest state-run ferry system.At Seattle-based Washington State Ferries, customers continuously thank the operation for the extra things that the crew and staff routinely do. Customer Service 101: Treating People Right By Karen Rainbolt, FOGHORN Managing Editor T reating people well and respectfully should be a given in any business, but in the passenger vessel industry, providing top-notch customer service to passengers is as important as offering safe passage and an enjoyable experience on the water. PVA members generally do not disappoint when it comes to going above and beyond when it comes to doing the right thing. Photo Credit: Visit Seattle