b'artificial intelligence system designed to exhibit autonomy FOGHORN FOCUS WHAT ISand goal-directed behavior. It is capable of:AGENTIC AI? 1.Observing: constantly monitoring the customers con-text, the booking data, external factors (like delays), and the conversation historyAgentic AI is an artificial intelligence system designed to exhibit 2. Deciding: autonomously choosing the next best action autonomy and goal-directed behavior. to fulfill a customers request or a predefined goalIt is capable of: 3.Acting: by directly interacting with the core operational 1.Observing: constantly monitoringsystems (like our Carus Engage reservation platform) to the customers context, the bookingcarry out complex, multi-step workflows without con-data, external factors (like delays),tinuous human interventionand the conversation historyIn simpler terms, its not just a conversational tool; its an in-2.Deciding: autonomously choosing the telligent assistant that takes initiative. For a ferry operator, next best action to fulfill a customersthis means an agentic system can do far more than just an-request or a predefined goal swer What time is my ferry? It can understand a request tochangemybookingandaddadinnerreservation, 3.Acting: by directly interacting autonomously access the booking system, check availabil-with the core operational systems ity, calculate the fare difference, process the payment, and to carry out complex, multi-step send a confirmation emailall while maintaining a fluid workflows without continuousconversation. This is a significant leap beyond traditional, human intervention scripted bots.SCENE-BASED CONVERSATIONAL AIStructured AutonomyItmustbeclear,ofcourse,thataspecificframework opportunity for any system that can act as the missingmust be established within which the AI can operate in-link to simplify multi-leg journey booking, thus fosteringdependently. This is required not only by regional legal business partnerships. frameworks, but also by the individual customers willing-ness to engage and the respective commercial partnerships To bridge the gap between current system capabilities andof the operators. Caruss approach to agentic AI is there-passenger desires, the solution must be a service layer thatfore focused on a model called scene-based conversational actively manages the complexity of the journey on the pas- AI, developed in partnership with our technology partner, sengers behalf, proactively streamlining steps and consoli- Cadentia Technologies. This approach provides the cru-dating information. cial structure needed to make AI reliable and trustworthy within a high-stakes operational environment.AGENTIC AIThe Next Evolution of Digital Intelligence Instead of generic chatting, the digital assistant guides pas-ThisiswheretheconceptofagenticAIcomestothesengers through clearly defined scenes, such as booking, forefront. It represents a paradigm shift from the reactivecheck-in, travel updates, or onboard services.nature of current chatbots to a truly proactive and autono-mous intelligence.Eachscenehasaclearobjectiveanddefinedentry/exit criteria. When a customer initiates a support process, the So, what is agentic AI? Unlike traditional conversationalsystem immediately sets the scene, establishing the purpose systems that only understand and respond, agentic AI is anof the task. The system has an unparalleled memory and FOGHORN 40'