b'FOGHORN FOCUSRedefining the Digital HorizonPIONEERING AGENTIC AI FOR A SEAMLESS FERRY FUTUREJOHN BERTELL// CARUSF rom our windswept home of the land Islands, we at Carusone of the global leaders in digital customer solutions for the ferry industryare setting a new course for passenger experience. The industry stands at a pivotal moment, poised to move beyond functional but fragmented digital tools toward truly intelligent, autonomous customer service. This evo-lution is being driven by the pragmatic application of a cutting-edge concept: agentic artificial intelligence (AI), which we integrate in our existing customer solution, Carus Engage.PHOTO: ISTOCKFOGHORN 36'