b'are made so these employees are still able to participate in the celebration.Its a fun and meaningful way to say thank you for a sea-son of hard work and dedication.FOOD, FUN, AND FESTIVITIES About the Author Fueling Morale TERRY ANSTEADThey say the way to someones heart is through their stom- CUSTOMER SERVICE MANAGER, achand we couldnt agree more! Throughout the year,CAPE MAYLEWES FERRYwe host a variety of food-focused events to show our ap- Terry Anstead is a seasoned customer service man-preciation. ager with over 30 years of international hospitality Atthestartofthehighseason,webringinlocalfoodexperience.Foreightyears,Terryhasmanaged trucks to provide free lunches for all staff. At the end of thecustomer service for the Cape MayLewes Ferry, season, its time for ice cream, courtesy of a local vendor.with a management style rooted in his belief that an During the holidays, we host catered Thanksgiving andempowered team is the key to exceptional service. Christmas lunches, giving employees a chance to gather,His extensive experience in coaching, performance celebrate, and enjoy a festive meal together. monitoring, and team development has led to lower staff turnover and higher engagement.Importantly, we make sure that all employeeswhether on shift or offhave the opportunity to participate. For those who cant attend in real time, meals are saved so no one misses out.CUSTOMER SERVICE WEEKA Week of GratitudeEvery October, we celebrate Customer Service Week, a na-tionwide event that weve made our own. Each day of the week features a different surprise, from snacks and swag to a pizza party that brings everyone together.We go the extra mile to ensure that all employees feel ap-preciated, including those working on vessels or in remote locations. Pizza is even delivered to crews underway, and off-duty employees are encouraged to join in the festivities.CONCLUSIONPutting People First, AlwaysAt the Cape MayLewes Ferry, we know that our success is built on the dedication, passion, and professionalism of our employees. By investing in recognition, appreciation, and PHOTOS: CAPE MAYLEWES FERRYcommunity, were not just building a stronger teamwere creating a workplace where people feel proud to belong.Because when we take care of our people, they take care of our customersand thats a journey worth celebrating.13 NOVEMBER 2025'