b'someone answering phones for a tour boat business who isTHE IMPORTANCEFOGHORN FOCUS trying to get you to come for a cruise? OF MATH IN GUEST SERVICEAn important skill for every Wendella guest service em-Can I buy tickets over the phone with cash? ployee is math. Yes, math.Youll need to add and subtract as passengers get on and Can I drive the boat?off the boat. Youll need to explain the difference between a 45-minute tour and a 90-minute tour. (Hint: its not just Our vessels are operated exclusively by licensed captains.45 minutes.) Youll need to tell timelike figuring out that Theyve undergone rigorous training to ensure a smooththe 2:00 p.m. 90-minute tour ends at 3:30 p.m.and safe journeyso sit back, relax, and enjoy the ride!But most importantly, youll need to be able to count to ten.PHOTOS CLOCKWISE FROM TOP LEFT: TENNESSEE RIVERBOAT, LOVE CATALINA ISLAND, NEW ORLEANS STEAMBOAT COMPANY, WENDELLA TOURS & CRUISESIs this the ocean? Every employee is tested on their counting abilityspe-cifically, how to count to ten without rolling their eyes or Not unless Chicago hassighing dramatically.When someone asks what time the 10:00 a.m. tour departs, recently been relocated. count to ten before answering. Customer service is key to the guest experience, but can take extra patience and skill (like counting to ten) some days. FOGHORN 34'