Author: Terry Anstead
Customer Service Manager, Cape May – Lewes Ferry
Terry Anstead is a seasoned customer service manager with over 30 years of international hospitality experience. For eight years, Terry has managed customer service for the Cape May – Lewes Ferry, with a management style rooted in his belief that an empowered team is the key to exceptional service. His extensive experience in coaching, performance monitoring, and team development has led to lower staff turnover and higher engagement.
Celebrating the Heart of Service
In today’s ever-evolving economic landscape, businesses are facing a unique set of challenges.Rising operational costs, shifting customer expectation [...]
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