Author: Britney Morris // U.S. Coast Guard National Maritime Center
Chief, Customer Service Branch U.S. Coast Guard National Maritime Center Britney Morris serves as the chief of the Customer Service Branch at the U.S. Coast Guard’s National Maritime Center, where she leads national initiatives to modernize mariner credentialing and transform the customer experience. With more than 15 years of federal service, she is recognized for driving quality, innovation, and process improvement—bridging policy and people to deliver maritime services that are efficient, transparent, and responsive to those who sail.
The Digital Mariner
The mariner’s journey has always required patience, precision, and perseverance—not only at sea, but also when navigating the credentialing process. [...]
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