Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
Page 29
Page 30
Page 31
Page 32
PassengerVesselassociationtel1800807-8360fax703518-5151pvainfopassengervessel.comNOVEMBER2014FOGHORN3Volume13Number10NOVEMBER2014FogHornUSPSnumbe023-702ispublishedmthlyexceptcmbiedJauayFebuaybyPhilipsPublishiLLC2201WestCmmdeWaySeattleWA98199.PeidicalspstaepaidatSeattleWAandatadditionalmailingofces.POSTMASTERSedaddesschaestFogHorncPasseeVesselAssciati103ocSteetSuite200AlexadiaVA22314.Cpyiht2014bythePasseeVesselAssciati.Allihtseseved.npatfthispublicatimaybeepducedwithutthewittecsetfthePasseeVesselAssciati.FogHornisamthlypublicatifthePasseeVesselAssciati.Cpyiht2014Allihtseseved.PresidentCaptaiTeiBesteiBBrivebatsnewptKYVice-PresidentDaveAdesFieIsladFeiesBayShenYSecretary-TreasurerMaMaksBeaveIsladBatCmpayChalevixMIBoardofDirectorsBobBijurIsladQueeCuisesMiamiFLChipCollopyShelieMaieCmpayChicaILGusGaspardoPadelfdPacketBatCmpaySt.PaulMnBobLawlerEtetaimetCuisesBstMABobScribnerChalestHabTusChalestSCWaltWebsterDubuqueriveridesDubuqueIAJeffWhitakerHudsriveCuisesIc.KistnYDanYatesAmeicaWatewaysIc.PtladorAssociateMemberRepresentativeCarlMicuJhDeeePweSystemsWatelIAPastPresidentsCarolynHorganBluegldFleetSaFaciscCAImmediatePVAPastPesidetPaulBelfortiEtetaimetCuisesIc.ChicaILPVAPastPesidetJaySpenceMassachusettsBayLiesBstMAPVAPastPesidetExecutiveDirectorJohnR.GroundwaterLegislativeDirectorEdmundWelchRegulatoryAffairsConsultantPeterLauridsenDirectorofFinanceLeslieKagariseDirectorPublicAffairsandDevelopmentJenniferWilkDirectorofRegulatoryAffairsandRiskManagementEricChristensenGeneralCounselStevenBersWhitefdTayladPestEditorialOfcesManagingEditorKarenRainboltpvafhal.cm2771HustD.LsossCA93402tel571388-7752ContributingEditorRichardPurintonichadwisfey.cmWashitIsladFeyLieWashitIsladWIAdvertisingandBusinessOfcesPublisherPeterPhilipspetephilipspublishi.cmAdvertisingSalesBillForslundbillphilipspublishi.cm2201WestCmmdeWaySeattleWA98199tel206284-8285fax206284-0391www.philipspublishi.cmPrintedwithSOYinK6smhswhgcumsvJeanneSullivanofferstipsforprovidingexcellentservicetocustomerstokeepthemhappysharingtheirpositiveexperiencesandcomingbackforfutureexcursions.9YueaPdcumsvFredHallandMonicaWakelyexplainhowyourEmployeeAssistanceProgramcanboostyourcompanysinternalcustomerservicepackage.12ayilfychGluten-freeLactoseintoleranceDiabeticconcernsCarrieStierexamineshowtomeetthechallengeofincreasinglyvariedspecial-needsdietsinalimitedonboardgalley.15MkFuPmyPVaaucvMtd2015WiththeeconomyreboundinginmanymarketsaroundthenationitstimetoreallysellticketsonpassengervesselsandanewPVAMarketingCommitteehaslotsofideashowtodojustthat.FOGHORNFocusCustomerserviCeabuhcvTheParkCityoperatedbytheBridgeportPortJeffersonSteamboatCo.PortJeffersonNYcarriesupto1000passengersand95vehiclesonits75-minuteroutebetweenBridgeportCTandPortJeffersonNYonLongIsland.Storyonpage9.cum4PresidentsLetter4PVACalendar5ExecutiveDirectorsLetter11NewMembers18RegulatoryReport20LegislativeReport24SafetySecurityMatters27HowPVABenetsYou29MemberNews30AdvertisersIndex