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14NOVEMBER2014FOGHORNFOGHORNFOCUScustOmeRseRviceCall1-800-621-6885Onlineportsupply.comEmailgovtindportsupply.comOver300WestMarinelocationstoserveyouUnrivalledproductselection.Unmatcheddistributionreach.CountonPortSupplyforallyouroperatingessentialsSafetyMaintenanceEngineGalleyTechnicalApparelFullRiggingServiceOver300locationsstockingalltheproductsyouuseeverydayWholesaleDivisionofthepreviuslymentineddietscanbeachallengetpreparefr.Frexamplewehavefundthatrequestsfrgluten-freemealscanbeassimpleasreplacingthebreadsandcrackerswithgluten-freeprductsttherequestf100percentgluten-freefditems.Eachpersnseemstmanagetheirdietsdiffer-ently.onefthebesttlsweusetmeetthesechallengesiscmmunica-tin.Whenwereceiveaspecialmealrequestoutsideofthenormwenditisbesttcntactthecustmerandaskspecicquestionsthatwillallowustbestaddressandadjustttheirneeds.Becausespecialfdslikegluten-freeitemsdnthavealngshelflifeweusuallypurchasetheseitemsnanas-neededbasis.ThismeanswehavetobenotiedofthesetypesfrequestsinadvanceandAbouttheAuthorCarrieStierispartowneroperatoroftheRiverboatTwilightwhichoperatesone-andtwo-dayovernightcruisesontheUpperMississippiRiver.ShebeganworkingforCaptainDennisTronein1985whenthecompanyownedandoperatedboththeJuliaBelleSwainandtheTwilight.CarrieandherhusbandCaptainKevinStierhaveacombinedsixtyplusyearsinthepassengerboatbusiness.TheypurchasedtheRiverboatTwilightin2006whenCaptainTroneretired.www.riverboattwilight.complanaccrdingly.Whilewecanntalwaysprepareorndasubstitutefreveryitemnurregularmenuwhenwecmmunicatewiththecustomerwecanusuallyndawaytbligetheirspecialneed.WhoPaysAnthermattertcnsiderwhenmakingaccmmdatinsfrspecialmealsiscst.Specialtyfdsmayntgetusedbefretheirshelflifeexpiresandsmeitemscanbeverycstlyespeciallywhenpurchasedinsmallquantities.Cmpanieswillhavetdecidewhetherrnttaddasurchargefrspecialmealstrecuptheaddedcst.Wehaverecentlyestablishedaspecialdietrequestplicyavailablenurwebsite.Wedevelpedtheplicytfurtherthecmmunicatinregardingspecialmeals.Theplicyincludeswhatwecanprvidewhatlimitatinswehaveandtheamuntftimeinadvanceweneedtbentifiedfanyspecialrequests.Themreweknwthebetterservicewecanprvideurpassengers.Ultimatelycmmunicatingwithurcustmersandcustmizingcertainmealswegreatlyenhancetheverallcruiseex-perience.n