b'a claim when it occurs. A proper emergency response pro- crew claims. When people are injured on your vessel, it cess should be in place to make sure all crew are trainedis important to encourage those individuals to seek treat-to respond in the event of an emergency. Scott Robinsonment after the incident. Scott noted that head injuries can walkedthroughthemostimportantstepsanoperatoroften turn into something more severe if untreated or not can do immediately after an incident. In the event of aprofessionally examined.passenger or crew injury, Scott discussed the significance of making sure the person is attended to by competentCONTROLLING YOUR TOTAL COST OF RISKfirst responders. Its important to capture informationInvestinginriskmanagementcanprotectvesseloper-through witness and crew statements as soon as possi- atorsinthelongrun.Oneriskmanagementtoolwe blestories and memories will change and fade over timewouldsuggestisoutfittingyourvesselswithcameras and you want to make sure the details are collected while(CCTV). While we understand this is a more costly risk the information is fresh. This can make a difference inmanagement tool, weve seen benefit from having video claims handling, especially if the matter needs to be ad- recordings of incidents. This could the reduce value of judicated through the court system. Taking photos ofa claim, ultimately saving you in the long run. Speaking the scene will be extremely valuable, especially if you dofrom experience, Butler adds, some vessel owners may be not have cameras on board your vessel. It sounds obvi- concerned about possibly documenting negative evidence ous, but the strength of your response plan can help youon video if a claim occurs. A far greater problem is with reduce and/or minimize the outcome of passenger andtransient factsthe negative facts or allegations that seem 17 JUNE 2024'