b'Insurance and risk management is a large capital spend(bartending, selling tickets, handling lines, etc.) so it is FOGHORN FOCUS for maritime businesses, and passenger vessel operationsimportant to make sure all employees are briefed on the arenoexception.Belowarehighlightsoftheideaswejob duties they are taking on for the day based on the discussed at the PVA Annual Convention at Maritrendsconditions including weather, vessels, passenger count, to help operators in analyzing their exposures, improvingetc. Documentation of these risk management efforts is their risk management programs, and ultimately loweringcritical if a claim does occur. their total cost of risk. PaulButler,USIsseniormarineclaimsconsultant AN OUNCE OF PREVENTION weighed in on the matter. Reasonable steps taken by the IS WORTH A POUND OF CURE vessel owner can and do pay significant dividends. This of Risk management is the practice of identifying and an-alyzing loss exposures and taking steps to minimize the financial impact of those risks. One of the most valuable practicesthatweveseenhelpourclientsistheimple- Its important to capture mentation of regular claims reviews. This process allows operators to review and analyze their own claims datainformation throughto uncover trends, and then to mitigate or prevent them from happening again. Many of our clients have weeklywitness and crewoperations meetings to discuss safety, near misses, and claims. This will promote the development of a targetedstatements as soon asapproach to solve the issues that are driving the frequencypossiblestories and of specific claims. These claims reviews are worthwhile even when there are very few or no claims, as they allowmemories will change and operators to maintain a focus on safety and build famil-iarity with how claims should be reported and lessen thefade over time and you likelihood of issues going unaddressed or unreported. It shouldbeemphasizedthatthesemeetingscouldbeaswant to make sure thesimple as a five to ten-minute check-in. details are collected while During our discussion, seasonal employment was identi-fied as a persistent source of claims. Scott Crosser sharedthe information is fresh.some advice for operators on how operators can manage this risk, stating that it is important for organizationsSCOTT ROBINSON to have policies in place and a tailored handbook to ed- CPR MANAGEMENT SERVICESucate staff on appropriate responses and procedures for various situations their job duties may generate. Taking thetimetoreviewthesepolicieswithnewemployees and discuss safety expectations is a critical part of cul- course starts with the hiring process. Often, the best way tivatingworkplace safety. For vessel-based employees,to prevent a claim is to never let it walk onto your vessel Scott stressed the importance of pre-season orientation,in the first place. From vetting potential crew to ongoing aswellasongoingtrainingthatisadjustedbasedontraining and formalized safety practices, the cost-benefit the operational changes or unique scenarios identifiedpotential is clear.throughout the season. Scott added, the best way to en-sure employees understand the training is to have themRESPONDING TO THE INCIDENTteach back the expectations you have outlined. SmallerWhile you may not be able to predict every risk scenario, operations tend to have employees doing multiple jobsyou absolutely can and should be prepared to respond to FOGHORN 16'