b'FOGHORN FOCUSClaimsPREVENTION, RESPONSE, AND CONTROLLING COSTSTOSCA PINDER //USI INSURANCEI n January, at the PVA Annual Convention at Maritrends, I moderated a panel on claimsprevention, response, and controlling costs. I was joined by Scott Crosser, regional managerofriskcontrolservicesforUSINorthwest,andScottRobinson,owner/managerofCPR Management Services, a third-party claims adjuster in Seattle and a fellow PVA associate member. Together, we offered some thoughts on claim prevention, response, and how to control insurance costs. PHOTO: SCOTT MAY / UNSPLASHFOGHORN 14'