b'FOGHORN is a monthly publication of thePassenger Vessel Association. Copyright 2020.All rights reserved.PRESIDENTColleen Stephens, Stan Stephens Glacierand Wildlife Cruises, Valdez, AKVICE PRESIDENTBob Bijur, Island Queen Cruises, Miami, FLSECRETARY/TREASURERJim Swindler, Golden Gate Bridge, Highway and Transportation District, San Francisco, CABOARD MEMBERS Volume 19, Number 08SEPTEMBER 2020Ben Bernstein, BB Riverboats, Newport, KYRichard Davison, Paradise Cruise Ltd., Honolulu, HIJed Dixon, North Carolina Department of FOGHORN Focus:TransportationFerry Division, Manns Harbor, NC TechnologySteve Jones, Gateway Clipper Fleet, Pittsburgh, PAJohn Lake, Hornblower, Alexandria, VAPatrick Murphy, Blue and Gold Fleet,San Francisco, CA 6 Tech You Need: Ticketing and Alison Nolan, Boston Harbor Cruises, Boston, MA Reservation SystemsHoyt Purinton, Washington Island Ferry Line,Washington Island, WI One piece of technology that nearly all ASSOCIATE MEMBER REPRESENTATIVE passenger vessel operators rely on is their Rob McMahon, Pinnacle Marine Corporation,ticketing/reservation system. What key features Stoddard, WI should yours have? PVA PAST PRESIDENTS 12Onboard Audio in a About the Cover Bob Lawler, Boston Harbor Cruises, Boston, MA Post-Pandemic World Passengers wanting a Gus Gaspardo, Padelford Packet Boat Company, ride on BHC Water Taxis St. Paul, MN New technology allows for a wider range ofcan now use arecently Jeff Whitaker, Altamont, NY services for your customers aboard your vesselslaunched App to hail a ride in a myriad of ways. Sally Moore details whaton Boston Harbor. Story, EXECUTIVE DIRECTOR may work for you.page 22. Photo source: John R. Groundwater Boston Harbor Cruises, LEGISLATIVE DIRECTOR 16Tech Trends 2020: COVID-19 Edition Hornblower Group.Edmund Welch There are several ways that technology may be REGULATORY AFFAIRS CONSULTANT useful in the battle against COVID-19. Find outColumnsPeter Lauridsen what is available now. 4 Presidents LetterDIRECTOR OF FINANCE 5 Executive Directors Leslie Kagarise 22Taxi Tech: Building an App LetterDIRECTOR, PUBLIC AFFAIRS for Water Taxi Service 27Regulatory ReportAND DEVELOPMENT BHC Water Taxi has embraced technology by30Coast Guard ReportJennifer Wilk creating an app for hailing water taxis. Jeanne31Legislative ReportDIRECTOR OF REGULATORY AFFAIRS Sullivan explains.32How PVA Benefits YouAND RISK MANAGEMENT 34Safety MattersEric Christensen 37Safety AwardsGENERAL COUNSEL 40Member NewsSteven Bers, Whiteford, Taylor and PrestonEDITORIAL OFFICES 44NewswireManaging Editor: Karen Rainbolt44Advertisers Indexpvafoghorn@aol.com 2771 Houston Dr., Los Osos, CA 93402 TEL: (571) 388-7752 PRINTED WITHCONTRIBUTING EDITOR: SOY INKRichard Purinton: richard@wisferry.com Washington Island Ferry Line, Washington Island, WIADVERTISING AND BUSINESS OFFICES PASSENGER VESSEL ASSOCIATIONPublisher: Peter Philips, peter@philipspublishing.com tel: 1 (800) 807-8360fax: (703) 518-5151pvainfo@passengervessel.comADVERTISING SALES:Bill Forslund: bill@philipspublishing.com FOGHORN (USPS Number 023-702) is published monthly except combined January/February by Philips 4257 24th Avenue W, Seattle, WA 98199Publishing LLC, 4257 24th Avenue W, Seattle WA 98199. Periodicals postage paid at Seattle, WA and at additional mailing offices. POSTMASTER: Send address changes to FOGHORN, c/o Passenger TEL: (206) 284-8285 FAX: (206) 284-0391 Vessel Association, 103 Oronoco Street, Suite 200, Alexandria, VA 22314. Copyright 2020 by the www.philipspublishing.com Passenger Vessel Association. All rights reserved. No part of this publication may be reproduced without the written consent of the Passenger Vessel Association.SEPTEMBER 2020FOGHORN 3'