b'FOGHORNFOCUS: TECHNOLOGYbrainstorm, and determine the desiredThe system accepts and records tips and rolled it out. Then, as the pandemic functions. The resulting combined wishThe ability to process credit cardhit, BHC services were suspended list became the blueprint for develop- transactions and stayed dormant for months. So, ment and shortly after, Encore Studiosit wasnt until early summer, when developers were off and running.Rolling Out the New App the Commonwealth of Massachusetts Encore Studio guided us throughBuilding off the proven andbegan to re-emerge from lockdown the process with great collabora- top-rated NYC Ferry operated withand public transportation services were tion and ease, commented Matthewthe Hornblower mobile App, withinonce again allowed to operate, that the Murphy, BHCs Director of BusinessApp could be fully implemented. Development. Were thrilled to bea matter of weeks Encore Studio hadThe water taxis were back in able to improve our service with thisdeveloped and tested the App featureservice with enhanced safety protocols, comprehensive and advanced tool and expect to see significant business benefits too. It was determined that the project had three components: the public-fac-ing Hornblower App, a dispatch man-agement system and an internal App with an interface for the captains. The three-part blueprint outlined exciting benefits for all users including:For the passenger:Takes one minute to download from Apple App Store or Google PlayThe ability to request a pickup from their own deviceOne-process paperless paymentContactless interaction The ability to securely store credit card info for future purchasesThe option to purchase and store multi-ride passesVisual maps to aide in picking trip stop locations A to BLocation highlightsEarn Hornblower Reward pointsFor the dispatcher:Phone calls eliminatedDashboard allows for vessel tracking in the harborCan see where closest vessel is to determine assignmentCan notify captain where pick up is neededIMTRA COLORS 2016Can provide reporting on usage, 13228 8,98]popular destinations, and turnSecondary UsePrimary Use around time for dispatchers and captains servicing guests.The Trusted Source for Quality SystemsFor the captain: THRUSTERSLIGHTINGSEATINGDOORSTRIM CONTROLWIPERSCONTROLSAbility to accept App customerswww.imtra.comaboard with a contactless payment The ability to scan barcodes Blue Pantone 647 Pantone Cool Gray 7 Pantone Cool Gray 2 Black Pantone 368 Pantone 62996C 54M 5Y 27K 20C 14M 12Y 40K 5C 3M 5Y 11K 0C 0M 0Y 100K 65C 0M 100Y 0K 36C 0M 9Y 0KSEPTEMBER 2020FOGHORN 25'