b"BUSINESSMATTERScan boomerang back in your life. Sothings that never happened. My wifepositive and upbeat as not much will be ready and dont burn any bridgeswould patiently remind me that allmatter in fi ve years.through impatience. the worry turned out to be pointless.Practice patience. Youll stay After leading companies forMy retort used to be why do youfocused on your team, be more effective decades, Ive downshifted to be anthink the things didnt happen? asand ready for the long term. Set your advisor to diverse organizations. TenI thought preparation or preventa- expectations, communicate them, and years ago, I would not have beentive actions mattered. Yet constantlytake a deep breath when things, inevi-satisfied, craving to be in control orfocusing on the downside can be a pro- tably, dont work out. Youll stimulate deeply immersed in activity. Today isverbial downer and it is crucial to bean upward success spiral of better far more satisfying than I could havepositive and enthusiastic. Colin Powellpersonal energy, a happier team and a ever envisioned. I enjoy seeing thesaid, enthusiasm is a force multiplier.more meaningful experience along the progress made without the daily grindEchoing this, we should seek to stayway (and fewer ulcers). nof a non-stop schedule, 200+ emails a day, and the accompanying slow drip of constant stress. The mentorship and learning have been fantastic, and I hope it continues for a long time.An impatient guy can learn to really listen. If people need to spend an extra twenty minutes, or an hour, I amThe European World Leader, there without the pressure of the next deadline. Medical schools struggle withproudly serving America's nest !how to get doctors to listen while having so little time per patient. I writeReservations, Check-In, Port Automation, ePoSdown my questions for my doctors in advance, so theyll at least read them and not cut me off to understand-ably move down the hall to their next patient. Training doctors to be empa-thetic listeners and not transmit their time pressure is serious work. Train yourself to be more relaxed and em-pathetic; we know that listening pays dividends.To do this, create the right environ-ment. Your environments tonality is set by you and your top team. My father despised screaming, yelling and belit-tling. Hed dismiss such outbursts by asking if you are the leader and out of control, then who is in charge? Leaders must model behavior, which reverberates throughout the organiza-tion. I used to worry about so many We care about your CustomersAbout the Author Bob Shaw is a veteranWorldwide, we serve over 33 million passengers, 5 million industry executive, havingvehicles and over a million cargo units annually.led over 100 vessels responsible for over 10From whale watching to fine dining and from bay crossingsmillion passengers a year. He can be reached atto ocean voyages; Carus has the answer. shawrw@gmail.com. www.carus.comMARCH 2020FOGHORN 33"