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confidenceconfidenceconfidence PASSENGER VESSEL ASSOCIATION tel 1 800 807-8360 fax 703 518-5151 pvainfopassengervessel.com MAY 2016 FOGHORN 3 Volume 15 Number 04 MAY 2016 FOGHORN USPS Number 023-702 is published monthly except combined JanuaryFebruary by Philips Publishing LLC 2201 West Commodore Way Seattle WA 98199. Periodicals postage paid at Seattle WA and at additional mailing offices. POSTMASTER Send address changes to FOGHORN co Passenger Vessel Association 103 Oronoco Street Suite 200 Alexandria VA 22314. Copyright 2016 by the Passenger Vessel Association. All rights reserved. No part of this publication may be reproduced without the written consent of the Passenger Vessel Association. PRINTED WITH SOY INK FOGHORN Focus FOGHORN is a monthly publication of the Passenger Vessel Association. Copyright 2016. All rights reserved. President Margo Marks Beaver Island Boat Company Charlevoix MI Vice President Jeff Whitaker Hudson River Cruises Inc. Kingston NY SecretaryTreasurer Gus Gaspardo Padelford Packet Boat Co. Saint Paul MN Board Members Bob Bijur Island Queen Cruises Miami FL Chip Collopy Shoreline Marine Company Chicago IL Richard Davison Star of Honolulu Cruises and Events Honolulu HI Jim DeSimone Staten Island Ferry Staten Island NY Bob Lawler Entertainment Cruises Boston MA Alison Nolan Boston Harbor Cruises Boston MA Bob Scribner Charleston Harbor ToursSchooner Pride Charleston SC Colleen Stephens Stan Stephens Glacier and Wildlife Cruises Valdez AK Jim Swindler Golden Gate Bridge Highway and Transportation District San Francisco CA Associate Member Representative Carl J. Micu John Deere Power Systems Waterloo IA Past Presidents Dave Anderson Fire Island Ferries Bay Shore NY Terri Bernstein B.B. Riverboats Newport KY Carolyn Horgan Blue and Gold Fleet San Francisco CA Executive Director John R. Groundwater Legislative Director Edmund Welch Regulatory Affairs Consultant Peter Lauridsen Director of Finance Leslie Kagarise Director Public Affairs and Development Jennifer Wilk Director of Regulatory Affairs and Risk Management Eric Christensen General Counsel Steven Bers Whiteford Taylor and Preston Editorial Offices Managing Editor Karen Rainbolt pvafoghornaol.com 2771 Houston Dr. Los Osos CA 93402 tel 571 388-7752 Contributing Editor Richard Purinton richardwisferry.com Washington Island Ferry Line Washington Island WI Advertising and Business Offices Publisher Peter Philips peterphilipspublishing.com Advertising Sales Bill Forslund bill philipspublishing.com 2201 West Commodore Way Seattle WA 98199 tel 206 284-8285 fax 206 284-0391 www.philipspublishing.com Food Service About the Cover Operating in Clearwater FL Starlite Cruises operates dinner boats and excursion vessels year-round. Story page 6. Columns 4 Presidents Letter 5 Executive Directors Letter 13 Business Matters 15 Regulatory Report 18 Legislative Report 22 Safety Matters 25 New Members 26 How PVA Benefits You 27 Newswire 27 PVA Calendar 28 Member News 30 Advertisers Index 6 QA How StarLite Cruises Provides 280 Individually Prepared Meals on a Dinner Boat Every Night StarLite Cruises Clearwater FL offers upscale dining from a menu that features several entrees for hundreds of diners every day. How do they do it 10 Marketing Tips Keeping the Boat Afloat with a Pipeline of Opportunities Gateway Clipper Fleets Private Events Sales Team offer tips from their years of experience to turn a prospect into a customer. 13 Restaurant Evolution Bob Shaw reflects on the evolution of dinner cruises and where we may be heading next. 4 MAY 2016 FOGHORN PVA Members Take to the Hill Last month I had the privilege as PVAs President to lead our Associations delegation to Capitol Hill in Washington D.C. during the PVA Annual Congressional Fly-In. I believe that I have participated in each and every PVA fly-in to date and each time I am more impressed than the last. I must admit that before my first fly-in I thought that participants in this annual PVA event would need far-reaching skills in government relations. After all I manage a ferry boat business and I am a licensed mariner not a professional lobbyist. I quickly found out that this couldnt be further from the truth. Actually I am exactly the type of person that Members of Congress want to hear from because I am respon- sible for running a small business. I learned that they are genuinely inter- ested in my thoughts and opinions about the issues affecting my business and the passenger vessel industry. This year PVAstaff arranged approxi- mately 25 meetings with Members of Congress and their staff in the U.S. House of Representatives and the U.S. Senate. In attending these prear- ranged meetings we crisscrossed Capitol Hill to the re- spective office buildings of our federal legislators and as we did we passed by the Capitol building the Supreme Court and the Library of Congress multiple times. These buildings are truly impressive and cant really be appreci- ated until you see them first-hand. For those of you who dont already know PVAs Congressional Fly-in gives us an excellent opportunity to not only describe the U.S. passenger industry that we represent and its diverse vessel operations but it also allows us to focus attention on some of our industrys most important issues. During our fly-in we told Members of Congress and their staff about the passenger vessel industry in great detail. We expressed to them that PVAmembers are located in virtually every port in the United States. We told them that PVArepresents a wide array of passenger vessel operations from ferry boat operations both large and small to dinner boats and excursions vessels to whale watch vessels charter yachts and amphibious vehicles. We also stressed that PVA members carry more than 200 million passengers each year safely and securely and that PVA members are true professionals who work tirelessly to achieve excellence in their operations. We also took this opportunity to thank Members of Congress for their support this year when they rescinded the legislative requirement for a one-size-fits-all survival craft. As you know this was a major victory for PVA and it literally saved PVA members hundreds of thousands of dollars in unnecessary expen- ditures. Senator Roger Wicker of Mississippi was instrumental in helping us with this important issue and PVA members stopped by person- ally to thank him for his support. Our PVA delega- tion also raised the red flag about the forthcoming regula- tory requirement to have passenger vessel operators maintain official logbooks. This is an unneces- sary record-keeping requirement as most of the information that would be required to be logged is already captured electronically through existing account- ing and other systems. While we are in the formative stages of managing this issue we nonetheless provided Members of Congress with a briefing and suggested legis- lative language that would repeal this regulatory require- ment. In addition we urged Congress to pass the Vessel Incidental Discharge Act VIDA which includes a permanent exemption for small passenger vesselsof 79 feet and lessfrom having to submit the Environmental Protection Agencys Vessel General Permit. Finally we pressed Congress to adequately fund the Coast Guards inspection mission as it is extremely important in the advancement of safety industry-wide. We LETTER FROM THE PRESIDENT Margo Marks LETTER FROM THE PRESIDENT CONTINUED ON PAGE 30 Front Louis Skrmetta Senator Roger Wicker of MississippiAndrew Sargis. Back Dave Anderson George Kampsta Eric Christensen. MAY 2016 FOGHORN 5 LETTER FROM THE EXECUTIVE DIRECTOR John Groundwater A Significant Milestone for PVA Members In 1996 then PVA President Rick Mosteller Fort Sumter Tours Charleston SC signed a game-changing charter that would establish an important new channel of communication between the Passenger VesselAssociation and the United States Coast Guard. Called the Partnership Action Team PAT this exciting new working group was intended to create a forum where senior leaders from PVA and the Coast Guard could meet several times a year to discuss issues and concerns and most importantly seek non-regulatory solutions. Twenty years have passed and this important group is still firmly in place. The name of the group has changed several timestoday it is called the Quality Partnership QPbut its goal remains the same. This working group has been chaired by many PVA Presidents and numerous Coast Guard Admirals and throughout this evolution has proven to be extremely beneficial to PVA members in terms of solving problems and avoiding regulation. Vessel inspection maritime security mariner licensing marine casualty reporting illegal charters rail jumping wake jumping and even vessel plan review are just a few of the issues that have been discussed over the years. One significant change from meetings of the past is that the QP is now placing added emphasis on identifying and working on issues that can be resolved by forming work or sub-groups that involve individuals with issue- specific experience and expertise. These work groups meet consider an issue and then report back to the QP with a recommendations for a workable non-regulatory solution. The following issues are examples of recent QP successes Improvements in Marine Casualty Reporting Marine Casualty Reporting and the associated problems with the program has been a key topic at numerous QP meetings. After a great deal of analysis and give-and-take the Coast Guard has published a Navigation and Inspection Circular NVIC which has revamped and improved the marine casualty reporting process. While there were quite a few other maritime or- ganizations weighing in on this issue also the PVACoast Guard QP was instrumental in promoting change. Sea Strainers Although small passenger vessels have been construct- ed with and have used non-metallic sea strainers for years without mechanical failure or fire damage new reg- ulations required the use of sea strainers made of ferrous material on small passenger vessels. This added unneces- sary cost without demonstrating any improvement in per- formance. The work of this PVACoast Guard Working Group resulted in a Coast Guard Policy letter written this year that allows the use of non-metallic sea strainers. Transient Fire Load In 2010 the Coast Guard published a change to its guidance on structural fire pro- tection for vessels that made it extremely difficult for vessel operators to manage passenger luggage and for builders to economically construct vessels to the new standard. Working together PVA and the Coast Guard conducted fire modeling tests on real vessel designs and came up with alternatives that allowed for a relaxation of previous guidelines. The final outcome of the transient fire load working group was the development of national guidance that gives operators a consistent and practical method for controlling luggage and that gives builders a reasonable guideline to use in future vessel construction. Last month the first of two annual Quality Partnership Meetings was held in Washington D.C. PVA President Margo Marks Beaver Island Boat Company Charlevoix MI PVA Vice President Jeff Whitaker Hudson River Cruises kingston NY PVA SecretaryTreasurer Gus Gaspardo Padleford Packet Boat Company St. Paul MN PVA Board Member and Chair of the Safety and Security Committee Bob Lawler Entertainment Cruises Boston MAand PVAPast PresidentAlan Bernstein BB Riverboats Inc. Newport KY along with key PVA staff joined senior Coast Guard officials to consider a full agenda of timely items of importance to PVA members and the passenger vessel industry at-large. Following are just a few of the items that were discussed during the QP meeting Inflatable Buoyant Apparatus Update Pending Coast Guard Study Reducing Slips Trips and Falls Workgroup Progress Engine Verifications Test Procedures Workgroup Activities Approval of New Workgroup on Illegal Internet Vessel Rentals and Sharing PVAFlagship Safety Management System and Reduced Inspections Pending Official Logbook Regulation Legal Drug Use and Discovery Aboard Passenger Vessels Increased Dollar Thresholds for Marine Casualty Reporting The PVA Coast Guard Quality Partnership meeting is just one of the many ways in which PVA is serving you LETTER FROM THE EXECUTIVE DIRECTOR CONTINUED ON PAGE 30 F OGHORN talked to Heather Henderson of StarLite Cruises in Clearwater FL about food service. PVA members since 1981 StarLite Cruises started as a dinner cruise operation which is still at its heart before expanding its base to include other adventure-themed vessel excursions. After attending the PVA Annual Convention at MariTrends 2016 in January Heather realized that StarLites food service and variety differentiates us from the other dining cruises around the country and she wanted to share how their family-run business operates. FOGHORN Lets start by having you briey describe StarLite Cruises. Can you provide some history about the operation Heather Henderson StarLite Cruises currently operates seven vessels three of which offer dining service. The en- terprise was founded in 1986 providing upscale sit-down dining service on the StarLite Princess a brand new authentic paddle wheeler built to satisfy the new demand for a fine dining approach to a dinner cruise. This new concept vessel QA How StarLite Cruises Provides 280 Individually Prepared Meals on a Dinner Boat Every Night was complete with a full-service galley designed to serve a choice of four entrees and featured large picture windows an open stationless main dining room with high ceilings and crystal chandeliers. The StarLite Majesty dining yacht was added in 1996 and offered the same level of service as the StarLite Princess. We have operated in the Tampa Bay area since that time. In 2006 the Calypso Queen was aquired and offers a tropical party dinner cruise with a casual buffet. The StarLite Princess was replaced by the StarLite Sapphire dining yacht in 2012. Are your dining vessels Subchapter T or K We operate one subchapter K vessel two subchapter T vessels all of which provide dining services aboard. Excellent. How many passengers do you carry annually and how many employees do you have We carry approximately 125000 passengers annually on our dining service vessels and employ a total of 70 to 90 active employees at any one time across all of our operations. Tell us a little about StarLite Cruises dining service. And what is the pricing structure like On our dining yachts we sell our tickets two ways. One is a split ticket which means small parties purchase an admission ticket covering the cruise and entertainment. Once on board they order and pay for dining and drink service in much the same way they would in any restaurant. The customer has the option of spending less on a chicken entree as compared to the price of a filet mignon steak just as customers do in a land-based restaurant environment. This also gives the customer the option to just sightsee if they dont want to purchase a meal. For groups and gift certificates the customers purchase includes the cruise admission and the meal service. When the ticket includes the meal service the customer gets the same choice of entrees to select from as our a la carte customers although their menus do not have any prices on them since that is prepaid before the cruise. On our Calypso Queen buffet cruise the customer has a choice of sightseeing only or the cruise with the buffet meal service included. So StarLite Cruises offers ne dining on a dinner boat. That sounds nice. How many different entrees are available to diners during a dinner cruise And aside from the entrees what else is served Our food offerings are actually quite extensive. While we do offer a buffet cruise we are known for our upscale sit-down dining. 6 MAY 2016 FOGHORN FOGHORNFOCUS FOOD SERVICE THE SCANIA MARINE SOLUTION. Out there confidence in performance reliability and operating economy are the only things that count. With this in mind we created the Scania marine solution An array of flexible products paired with guidance and installation support from Scania. Whatever your specification we will provide you with the optimal Scania marine solution. Power at work every inch of the way. www.scaniausa.com POWER AT WORKEngines for propulsionEngines for auxiliary applications Tailored transmissionsType-approved instrumentation Complete and Committed. On our two StarLite dining yachts on public cruises we offer a plated sit-down meal service. We serve a choice of six entrees for our daytime cruises and a choice of 10 entrees that are prepared fresh-to-order on our dinner cruises. These dinner menu items start with our fresh salad bread and dipping sauce and are finished off with our house dessert. The entrees are served with a starch and seasonal fresh vegetable. On the StarLite Majesty we also offer an appetizer menu that guests can purchase from if they wish while on the StarLite Sapphire a chef selection of appetizers is included with the dining service. Our customers can select from the entrees after they board the cruise so no advance orders are necessary. For private events we offer the choice of sit-down dining service or buffet service and will also custom design menus for our clients. On our more casual vessel the Calypso Queen we offer buffet meal service for both our daytime and evening events. How many cruises a day does StarLite Cruises operate How long are the cruises And how many of them offer food service Our dining vessels cruise twice a day once during the early afternoon and again for our evening events. Our daytime cruises last approximately two to two-and-a-half hours and our evening cruises are two-and-a-half to three hours in length. In addition our Dolphin Racer Speedboat is currently offering one sightseeing trip each day and our Sea Life Safari vessels are offering four sightseeing trips per day. Typically how many passengers are served a meal per cruise Our passenger counts vary by season and weather con- ditions. Typically our average passenger counts will run about 100 to 125 for our evening cruises and around 50 to 75 average for our daytime cruises. Of those on board we typically see approximately 97 percent of those customers choosing to dine with us. Thats extraordinary Is the food prepared onboard in your vessels galley Or is it prepared onshore and warmed aboard the vessel All of our food is prepared onboard in the vessels galley. We have no onshore kitchen facilities other than walk-in coolers and freezers required for provisioning. Tell us about your kitchen staff. Do you have a head or executive chef who directs the food options and service We employ an Executive Chef that oversees our overall food program for all of our dining vessels. He trains other cooks 8 MAY 2016 FOGHORN FOGHORNFOCUS FOOD SERVICE Fast Page Loads Streamlined Checkout Multiple Account Sign-Ons Improved Search Quick Order Easy Invoice Look-up Requisition Lists Over 85000 products for your business 28 regional distribution centers Same-day van delivery 260 stores The most-knowledgeable and seasoned sales representatives in the industry Your 247 destination thats packed with the features you need to get the most out of your time and money. portsupply.com All backed by the power of Port Supply. 1-800-621-6885 or visit portsupply.com. Increased Inventory Availability Let MCM manage your insurance so you can focus on your voyage MCM is a leading independent insurance brokerage based in the Pacific Northwest. Our marine practice group has more than 100 years of combined experience placing insurance and managing the marine industrys unique risks. Whether were working with vessel operators builders repair facilities or suppliers we create specialized solutions that meet each clients needs. EMpLoyEE BEnEfits ExECutivE BEnEfits REtiREMEnt pLans insuRanCE advisoRy pRopERty CasuaLty Contact Damon L. Nasman at 206 262-6375 or email damon.nasmanmcmnw.com www.mcmnw.com and kitchen staff who prepare the meals and develops new menu items as necessay to supplement our menu selections. How big are your galleys Can you describe them Our galley on the StarLite Majesty is 28 feet wide by 12 feet deep. It houses a prep table a double electric grill a double convection oven steamer microwave a dish washing station and a walk-in cooler. From this galley we are able to service a plated sit-down menu with an individual choice of entrees for up to 280 meals on one cruise. We have no fryers in any of our galleys. The StarLite Sapphires galley is 15 feet by 15 feet and houses a prep table two reach-in coolers a double convec- tion oven a holding oven steamer microwave oven and a dish washing station. The Calypso Queens galley is 15 feet by 13 feet and houses a double convec- tion oven a holding warmer reach-in coolers and freezer microwave and a double burner cooktop. Every bit of space is used to its fullest. How are you able to provide so many different entrees each night during a two- to three-hour cruise Based on our experience and research we are able to forecast what we think our customers will order. These trends change with the season and other factors so adjustments are always being made. With this knowledge our galley staff is able to prepare for each cruise and is knowledgeable about how to prepare the required meals in the time alloted. We do not run out of any entree as being out of a product is not acceptable in our operation. Thats impressive. What advice or tips can you share with other vessel operators about delivering so many food choices to passengers Be very critical of all of your menu se- lections. Make sure you have the proper equipment and room to properly store and prepare those items even if you have a full load. If done correctly the customers will leave wondering how you pulled that off with only the limited space that you have to work with. Our customers really appreci- ate the expanded choice of options that are given to them once they are on board. We have found that people initially come on our cruise because of the unique experience but they keep coming back because of our food and service. n About the Author Heather Henderson can be reached at Starlite Cruises at 727-462-2628 ext. 3312 and HeatherStarLiteCruises.com. Learn more about the operation at www.StarLiteCruises.com. MAY 2016 FOGHORN 9 FOGHORNFOCUS FOOD SERVICE Feb 1 2012 Run a Marketing Tips Keeping the Boat Aoat with a Pipeline of New Opportunities By Hannah Roth with Katie Hanlon Steve Anderson Jill Johnson and Lori Jaczesko Gateway Clipper Fleet T he Gateway Clipper Fleet has been sailing Pittsburghs Three Rivers since 1958. We offer a variety of cruises year-round. Our main business segments are public dining and sightseeing events sporting event shuttle and private charters. Gateway Clipper operates five vessels one H boat The Empress three K boats The Duchess Princess and Queen and one T boat The Countess. Our private charter business contains many segments with the focus on wedding receptions school dances social events and corporate events. We are looking to expand this segment by targeting weekday meetings and corporate functions. As part of the customer service discussion I thought it would be useful to offer the best practices of my Private Event Sales Team at Gateway Clipper Fleet Pittsburgh PA. Yearly at the PVA Annual Convention at MariTrends we swap stories compare conversion rates and look towards another prosperous season. My company has a team of four sales members with decades of industry experience. They hold the key to this business segment being successful and I wanted the op- portunity to showcase the tips and tricks they use on a daily basis indi- vidually and as a team. While everyones operation is different there are a few key factors across the board that can help contribute to the success of this department. Cold Calling Scary but Necessary BY KATIE HANLON I have been a Private Event Sales Manager at the Gateway Clipper Fleet for one year. Having worked my entire career in the non-profit sector the transition had its challenges. One challenge I faced was generating new business 10 MAY 2016 FOGHORN FOGHORNFOCUS FOOD SERVICE 1 920.686.5117 salesburgerboat.com burgerboat.comcommercial LUCIA Delivered June 24 2015 89 27m Steel Passenger Vessel Proudly built in the USA Burger is recognized worldwide for quality custom vessels that provide years of dependable service. Quality Commercial Vessels... Built by Burger to Your Requirements Aluminum and Steel Fabrication Passenger Vessels Research Vessels Fast Crew Boats Fast Supply Boats Wind Farm Support Vessels Fishing Vessels Other Vessels to 260 80m Under Construction 103 31m Steel Explorer Vessel by cold calling prospective clients.The term cold calling reminds me of annoying aggressive telemarketers who always call at the worst possible time.Consequently becoming a pushy over-bearing desperate sales personwasnt something I wasexcited to accomplish. My first cold calling experience went just as I suspected it would horrible I sounded robotic unnatural and cold. My only relief was when the call ended. Thus my first cold call sales blitz was a complete failure. I began to question my career move and myself. Maybe I wasnt cut out for sales. A few days later I got a fortune that read If you are never scared embarrassed or hurt it means you never take any chances. It is then that it occurred to me that the only thing that was preventing me from success was my own fear.I believe in the Gateway Clipper product and what we have to offer so why should I be afraid to share that with prospec- tive clients I ditched the script and changed my mindset. Now with every call Im able to communicate that I am here to provide solutions for their event needs. This new outlook has resulted in great conversations with prospects new professional relationships and consequently new business for the Gateway Clipper Fleet. Priority Number One A Happy Client BY STEVE ANDERSON I started my career at GCF as a Cruise Director working on many events both public cruises and private events. My experience both on and off the boat has lead me to the same conclusion a client that is provided with clear communication personal attention and a positive CAN DO attitude is a happy client. However the real struggle is to balance the time between keeping a client happy and finding more prospective buyers. A day of countless emails phone calls and meetings with current clients can truly derail my focus on finding new business. While it is okay to realize this it is not acceptable to fall back on the Im too busy line as an excuse not to find new business.So with a positive attitude hard work dedication to our events and the knowledge that a happy client is always the end goal I refocus the next day to present this wonderful product to other prospective brides and grooms or more Happy Clients. Pipeline The First Building Block of Sales BY JILL JOHNSON Experience has taught me that every sales professional needs a winning mindset positive attitude and ORGANIZATION For me however organization was not a strong point at the beginning of my time with the Gateway Clipper. I decided early on that I needed to manage my time by creating time blocks to accomplish my tasks. I prioritize to ensure I know that a certain time period is set aside for prospecting while another for detailing events etc. My daily schedule keeps me on track to accomplish my main objective finding more customers. MAY 2016 FOGHORN 11 FOGHORNFOCUS FOOD SERVICE Navigating your risks day and night. As the owner of a passenger vessel you face tough decisions every day from hiring qualied crew to making sure your vessel is in prime condition. At Aon we spend day and night thinking about your maritime risks so buying insurance doesnt have to be another tough decision. We work with you to develop creative approaches and customized solutions that deliver more efficiencies improved protability and greater value. For more information please call 1.800.730.7053 or visit passengervessel.commember-resources.htmlinsurance Risk. Reinsurance. Human Resources. Navigating your Aon Risk Solutions Marine About the Authors Hannah Roth is the Director of Private Events she has been with Gateway Clipper Fleet since 2011 after graduating from Duquesne University. She is Co-Chair of the PVA Membership Committee. Katie Hanlon has been with the company since 2015 and is a graduate of Point Park University. She brings 15 years of experience in sales and in non-profit fundraising. Steve Anderson has been with the Gateway Clipper Fleet for a total of six years working in Private Events for three years. Steve brings 20 years of experience in the fields of client relations and sales. Jill Johnson joined the Gateway Clipper Fleet in 2015. After receiving a Bachelors degree in Business Administration from Seton Hill University Jill has spent the last 30 years in sales. Lori Jaczesko has been with the Gateway Clipper Fleet since 2011. Lori has over 25 years of experience in both sales and involvement with the hospitality industry. My dedicated time to prospecting and finding more clients starts with a great foundation of solid leads thus leading to a pipeline of qualified prospects. I focus on this pipeline and in pushing my prospects to the point of commit- ment in order to build a strong book of business. Networking Extending Your Professional Reach BY LORI JACZESKO The greatest asset that I depend on daily is my network of contacts within the city and region. It is by networking that I am able to find the majority of my clients. I promote our uniqueness as a quintessential Pittsburgh event to all my contacts in the hotel hospi- tality and tourism industries in our market and I also host them on some of our cruises so that they can experi- ence for themselves all that we have to offer.Once these industry contacts realize how fantastic a riverboat cruise is I feel comfortable in asking them for a referral or hopefully to book their event aboard one of our boats. This same concept holds true for repeat customers. Once they have experi- enced a Gateway Clipper Event and Cruise and realize how dedicated our entire staff is in making their event perfect we have now produced a long-term client and another possible source for a referral. A Talented Team Makes the Difference BY HANNAH ROTH As with any team they are multi- faceted always interesting and collec- tively diverse. We rely on one another to push our limits and expand our www.DelawareElevator.com L Service L Installation L Repair L Testing L Certication Highly Qualified Technicians with Full Credentials Contact Larry Hatch at 757-449-1619 LHatchDelawareElevator.com Your Worldwide Marine Elevator Contractor Offshore Rigs Drillships Workboats OSVs Commercial Ships US Government Ships Cruise Ships Mega Yachts horizons day-in and day-out. As the director of this vital department there are several factors that I make priority for me and my team. Team Culture Establish your way of doing things and fine-tune as time goes on. We meet once a week to discuss prospects new business market trends and upcoming promotions. This meeting is a great hub for new and creative ideas. Track Leads Use a lead tracking system to make follow-up and reporting seamless. Metrics and accountability are huge in any sales departments. Because I once read you cant manage what you cant measure I aim to keep solid metrics on file to compare quarterly monthly and yearly data. Be Innovative We many times have resorted to old sales tactics cold calls for example. Recently though we put a creative spin on this tactic and instituted a Sales Blitz program that is a fun yet com- petitive cold calling spree. The results were amazing. We set numerous ap- pointments and even booked new business from our calling spree. n 12 MAY 2016 FOGHORN MARKETING Gateway Clipper Fleets Private Event Team L-R Hannah Roth Katie Hanlon Lori JaczeskoJill Johnson and Steve Anderson. MAY 2016 FOGHORN 13 BUSINESSMATTERS I entered our industry via the food service business. I was running 275 accounts for Sodexho now the largest food service company in the world and before that a 25-unit venture-capital-backed bakery caf that was eventually gobbled up by Panera Bread. But this background is entirely misleading. I a true product of the 1960s knew nothing about the restaurant business. My family grew up savoring TV dinners and our twice-a- year splurge on McDonalds. Our boats have come a long way from the bare steel floors no AC and a hardy booze cruise business model. Spirit Cruises was an industry pioneer with all the elements of the deep sea cruise over two to three hours. Their food tag line was the bountiful buffet. I remember those packed cruises featured galley crew hauling on the buffet an impressively massive 70-pound steamship round roast. We improved on this with the revolution- ary concepts of allowing people to go through the buffet twice and banning interior smoking. The latter policy was hugely controversial as we feared it would kill the lucrative Japanese tour operator business in New York and other cities. When Odyssey started up they ran the concept by Lettuce Entertain You a collection of dozens of fantastic res- taurants in the Chicagoland region. But Lettuce Entertain You was lettuce than impressed they swore there was no way given such a small galley that you could serve 600 people with everyone ordering four courses off the menu. Fortunately the young founders of Odyssey didnt know any better perse- vered and figured it out. We stumbled along the way with chefs who swore they were pros at controlling food costs. No one was back then they simply had to be paired with someone else to do that that vital task. In search of consistency we had to evolve from weekly menus to seasonal and finally to a standard yearly menu. We found our sweet spot by serving up two-star banquet foods at the price of four stars. By the late 1990s Odyssey Cruises had two vessels that would qualify for Restaurants and Institutions Restaurant Evolution By Bob Shaw Industry Consultant 100 Furuno designed Linux software improves stability reduces virus risk Fully compliant IMO systems 19 23.1 LCD or Black Box ECDIS with user supplied wide glass bridge monitors are available Simple Ethernet connection to FAR2xx7 Radars saving thousands over complex interface kits www.FurunoUSA.com www.Facebook.comFuruno ECDISElectronic Chart Display and Information System ECDISElectronic Chart Display and Information System 14 MAY 2016 FOGHORN BUSINESSMATTERS About the Author Bob Shaw is a veteran industry executive having led over 100 vessels responsible for over 10 million passengers a year. He can be reached at shawrwgmail.com. EASY MANEUVERABILITY Give your passengers a smooth ride with reliable John Deere PowerTech propulsion and generator drive engines. With high torque and low-rated rpm they deliver excellent vessel control and quiet operation. For easy navigation on the water Nothing Runs Like A Deere. JohnDeere.commarine 60 to 559 kW 80 to 750 hp magazines list of the Top 25 indepen- dent grossing restaurants in America with a third in the Top 100. This was ex- traordinary as no one in the restaurant scene even knew we existed. New York City then had 14000 restaurants and only three matched our average check of 80person. Such was the magic of being on the water and the premium customers would pay for that. So what to do in the future in this world of celebrity chefs massive com- petition sky-high expectations and an inability to increase prices Concentrate on really defining what your concept is and isnt. Spirit was fun casual and entertaining. Odyssey was GEESE glamorous elegant escape sophisticated and expensive. Tightly define what you do and those hundreds of decisions will naturally flow from that. All around us are wonderful food concepts for inspiration. Customize who you are and what you do to create that unique concept. Our crew can provide so much in- novation within that concept. How can you delight the guest have that unique drink or dish and tie it all together Let their ideas flow under your concept umbrella. Dont be afraid of taking risks. I was exposed to sous vide cooking in France 20 years ago that would blow you away. Yet it was institutionally rejected by our team that couldnt meet the quality and quantity offered by sous vide which is recognized by many top restaurants today. Dont make my mistake be bold. If I were cooking up a concept today Id fight hard to make the average check affordable. Hornblower New Yorks Alive at 5 cocktail cruises off Wall Street are packed. Youll need a tight concept to meet this specification while wowing the customers. Lastly implement my perpetual rallying cry of a Service System. A friendly enthusiastic staff with great service will cover up the inevitable hiccups such as a late drink or that entre which wasnt quite right. Service is the differentiator in a world of so much great food. I know the coming decades will usher in an even more vibrant chapter in the cruising industry for food delivery and excitement. But it will take vision focus and hard work. Lucky for us there is no shortage of that in our community n MAY 2016 FOGHORN 15 REGULATORYREPORT By Peter Lauridsen PVA Regulatory Affairs Consultant N a v i g a t i o n a n d Ve s s e l Inspection Circular NVIC 01-15 Title 46 Code of Federal Regulations CFR Part 4 Marine Casualty Reporting Procedures Guide with Associated Standard Interpretations otherwise known as the CG 2692 NVIC was created to facilitate understanding and communication between the U.S. Coast Guard and the regulated vessel segment of the marine industry. The NVIC was issued on July 21 2015. In the time between its issuance in July and today attempts have been made to quantify the improvements anticipated and to assist members in their understanding of the changes and the expected benefits presented. At all PVA meetings other industry meetings and Coast Guard industry days the NVIC was a scheduled topic. Our regional meetings all featured one or more experienced Coast Guard in- vestigating officers. Part of each dis- cussion was asking for participant feedback on their experience since the issuance of the NVIC. Answers from vessel operators were few and tentative because of the limited months of peak operating exposure. The investigating officers indicated re- ductions of 10 to 30 percent in reports generally although that was also based on a short exposure. A s w e a p p r o a c h o u r p e a k operating season this year I ask that you pay particular attention to all interactions with the Coast Guard regarding casualty and navigation Improved Incident Reporting 16 MAY 2016 FOGHORN REGULATORYREPORT hazard reporting particularly if they are noteworthy for their difference from your pre-CG 2692 NVIC experi- ence. We will repeat the NVIC 2692 discussions at our upcoming PVA Region Meetings and the fall PVA Regulatory Committee meeting. The intent here is not to find fault or to praise but to understand the progress that has been made in clarity of both purpose and utility of the invested effort. When agencies develop regula- tions the Administrative Procedures Act is focused on balancing effort and benefit. Similarly we should also view most interactions with a regulating agency in this way. We continually cite the Small Business Administrations estimate of the cost of regulation on small business that found the impact of federal regulations on small business is approximately 10500 per employee per year. That is the legacy of regulatory actions that have already come into being. Maybe this NVIC is a step in halting or reversing the growth of regulatory impact In our limited experience to date two specific reports from operators since the publishing of the NVIC have indicated one positive and one prob- lematic experience. Early on we suspected that the NVIC was not a panacea across the entire spectrum of reporting. One omission that would have brought the greatest benefit is raising the reporting threshold dollar amount. Beyond that there was concern that the definition of momentary in the loss of vessel systems could not produce a metric that would aid in understanding the complex systems addressed both me- chanical and human that might be amenable to improvement. One other area of concern was the notation that in a touch-and-go-grounding the Officer in Charge Marine Investigation OCMI could conduct an investiga- tion to validate the report. Of course the OCMI is never limited in the ability to investigate for cause or suspected failures of industry or government. Here the suggestion seems to project a doubt about the reporting masters judgment or a limitation on how much the policy should be tolerated. How do you investigate a touch-and-go without turning it into a report-and- wait situation gplink.com Put Your Fleet at Your Fingertips gplink_halfpage.indd 1 1142015 33702 PM MAY 2016 FOGHORN 17 REGULATORYREPORT QUALITY FERRIES FROM THE VIGORKVICHAK TEAM 144-CAR FERRY KVICHAK 400 PASSENGER-ONLY-FERRY 206.545.8485 KVICHAK.COM SALESKVICHAK.COM 1.855.VIGOR99 VIGOR.NET MARINESALESVIGOR.NET Beyond any comments or recom- mendations our efforts may produce the Coast Guard has both the incentive and opportunity to take an enlight- ened step toward a new beginning under the direction of the Coast Guard Authorization Act of 2015. SEC. 307. RECOMMENDATIONS F O R I M P R O V E M E N T S O F MARINE CASUALTY REPORTING. Not later than 180 days after the date of the enactment of this Act the Commandant of the Coast Guard shall notify the Committee on Transportation and Infrastructure of the House of Representatives and the Committee on Commerce Science and Transportation of the Senate of the actions the Commandant will take to implement recommendations on improvements to the Coast Guards marine casualty reporting requirements and procedures included in 1 the Department of Homeland Security Office of Inspector General report entitled Marine Accident Reporting Investigations and Enforcement in the United States Coast Guard released on May 23 2013 and 2 the Towing Safety Advisory C o m m i t t e e r e p o r t e n t i t l e d Recommendations for Improvement of Marine Casualty Reporting released on March 26 2015. Both reports take to task the current Coast Guard investigative authority and its direction intent and capabilities but also make concrete recommendations for rehabilitation and renewal. Sometimesand with some firsthand experiencethe Coast Guard can defend the status quo out of a sense of loyalty pride or familiar- ity. The Coast Guard today strongly endorses the process of continual im- provement inherent in its advocacy of safety management systems SMS. It is key to new regulatory initia- tives it is a mandate of Congress and its outcome is not only safety. It is a management tool to insure that the organization has an end goal think safety of life property and the environment and can and will evolve as public perception and needs tools knowledge authori- ties resources and people change or are better understood. It also must operate within certain boundaries. A government regulatory agency is subject to many boundaries and neces- sarily so. It is legislative-like in that it uses delegated authorities and subject matter expertise and builds regula- tory structure. It is judicial-like in that it exercises legal and administrative authority over people and organiza- tions through licenses approvals suspensions revocations and civil penalties. The Coast Guard that manages a large and dependent system of maritime safety and security would do well to listen to its own SMS advocates and see this as an opportunity for and a start to continuous improvement with its report to Congress. n E arlier this year the Passenger Vessel Association achieved its most urgent legislative objective relief from the one-size-fits-all out-of-water survival craft law enacted in the year 2010. The language sought by PVA is found in section 301 of Public Law 114-120 signed by the president on February 5 2016. As a result of the new law nearly all PVA vessel operators can continue to maintain the type of survival crafts life floats inflatable buoyant apparatus etc. that have been required by previous Coast Guard regulation. Other legislative goals remain and PVA is working hard to achieve them during a truncated Congressional calendar. The 114th Congress is well into its second and last year. The remaining legislative schedule is roughly six weeks of session between now and mid-July a break of seven weeks for the two political conventions and the traditional August recess about four weeks of session right after Labor Day another break in early October for campaigning and election day and perhaps a few weeks of a lame duck session beginning in mid-November. This abbreviated schedule does not provide many days in which legislative business can occur. The Vessel Incidental Discharge Act VIDA This legislation is an effort to reform the Environmental Protection Agencys Vessel General Permit VGP for inci- dental wastewater discharges from commercial vessels. Smaller commercial vessels that is those under 79 feet in length that dont discharge ballast water are exempt from having to comply with the VGP as a result of a statutory amendment enacted by Congress with PVAs support. Thus many PVA vessel operators do not have PVA Works to Achieve Legislative Goals This Year 18 MAY 2016 FOGHORN LEGISLATIVEREPORT By Ed Welch PVA Legislative Director to adhere to the terms of the VGP. However the statutory exemption will expire in December 2017. VIDA will make permanent the smaller-vessel exemption from the VGP and that is one reason that PVA supports the leg- islation. VIDA has other aspects that PVA also supports. It will make the Coast Guard not the EPA the federal agency primarily responsible for the VGP. This will benefit the entire maritime industry as the Coast Guard is more familiar with the real-life challenges of vessel operators. The legislation will also limit the ability of individual states to impose discharge standards and re- quirements that differ from those set by the federal government. A vessel moving from one state to another should not be subject to inconsistent discharge regulations. Finally compli- ance with the VGP will be enforced only by federal authorities and third- party enforcement actions will be curtailed. All of these changes will be positive for PVAmembers who operate larger vessels subject to the VGP. Congressional opposition to the VIDA legislation remains especial- ly from lawmakers from states with their own ballast water discharge re- quirements such as California and Michigan. Only recently has the leg- islation shown signs of life. On April 27 2016 the Senate Committee on Commerce Science and Transportation approved a bill authorizing the U.S. Maritime Administration and Senator Marco Rubio of Florida successfully offered VIDA as an amendment to it. The Senate traditionally includes the Maritime Authorization bill as a title to the larger National Defense Authorization legislation and this could be accomplished in the month of May. Also on April 27 the House Armed Services Committee accepted a VIDA amendment offered by Representative Duncan Hunter of California to its version of the National Defense Authorization bill. The full House may vote on the Defense bill with VIDA included this month. Since the Defense bill is considered to MAY 2016 FOGHORN 19 LEGISLATIVEREPORT be must-pass legislation inclusion of VGP reform is a significant step and enhances considerably the chances of VIDAs enactment into law this year. PVA members should remember that PVA has developed for their use a guidance document explaining how the current VGP impacts them and how they can comply with it. Capital Construction Fund A recent statutory amendment to the existing Capital Construction Fund CCF law means that the private- sector operator of a domestic vehicle- carrying ferry can now establish and use a CCF to accumulate tax-deferred earning to construct or acquire a new U.S.-built vessel. The April 2016 issue of FOGHORN magazine carries the article entitled Look into the Value of a Capital Construction Fund. However if a PVA member wishes to acquire a new passenger-only ferry or other type of passenger vessel for operation in the lower 48 states other than in the Great Lakes the CCF is not a viable possibility. PVAs Board of Directors has set a legislative goal of changes to the CCF law so that even more PVA members might have the option of using a CCF. The Boards resolution states To encourage the construction of more vessels in U.S. shipyards and to increase the amount of capital available for such construc- tion the PVA Board of Directors urges that the Capital Construction Fund law be amended so that the term qualified vessel includes any U.S.- flagged passenger vessel or small passenger vessel. This will require an act of Congress and it will have to be included in broader tax reform legisla- tion. The odds of such tax legislation being achieved in an election year are low but PVA is working now to lay the groundwork for favorable action in 2017. Further Relief from TWIC As a result of a change in law advocated by PVA and accomplished several years ago it is no longer necessary for a licensed mariner working on a non-security passenger- carrying vessel generally a vessel with a passenger capacity of 140 or below to have a Transportation Worker Identification Credential TWIC. Also after a delay of many years the Coast Guard is expected to release this summer the final rule requiring certain vessel operators and facilities to install electronic TWIC readers. PVA vigorously pushed back against sug- gestions that PVA operators should be required to have TWIC readers filing detailed comments to the regu- latory docket and testifying at public hearings convened by the Coast Guard. PVA was pleased that the Coast Guards proposed rule on TWIC readers excluded nearly all PVAvessel operators and we remain hopeful that this exclusion will be retained in the final rule. PVA continues to believe that TWIC is a costly mandate that does nothing to enhance security of domestic passenger-carrying vessels. As a result we look for any oppor- 20 MAY 2016 FOGHORN LEGISLATIVEREPORT tunity to obtain further TWIC relief for members and their mariners. PVA is pleased to see Congress working on H.R. 710 the Essential Transportation Worker Identification Credential Assessment Act. This leg- islation sponsored by Representative Sheila Jackson-Lee of Texas calls for the Department of Homeland Security to report to Congress an as- sessment of the effectiveness of the TWIC program in enhancing security and reducing security risks for maritime facilities and vessels. It also directs that a cost-benefit analysis of TWIC be performed. The House of Representatives approved the bill in February and it awaits action by the full Senate. Repeal of Official Logbook Requirement Prior to the 2010 Coast Guard Authorization Act hardly any U.S.- flagged passenger-carrying vessels were required by federal law or regu- lation to have an official logbook a document in which a dozen types of entries are required by U.S. law. As part of the same law that contained the one-size-fits-all survival craft mandate Congress told the Coast Guard to require official logbooks on nearly all inspected U.S. vessels including passenger-carrying vessels. The provision specified three new items to be recorded in an official logbook. This amendment was advocated by a Louisiana organization that styled itself as an advocate for unlicensed maritime workers on tugs and barges operating on U.S. rivers and offshore supply vessels working in the Gulf of Mexico. A rulemaking will be necessary to implement the official logbook mandate. Some six years after the laws enactment the Coast Guard has not yet begun such a rulemaking. The legislative history of the 2010 provision offers no indication that the absence of official logbooks on passenger-carrying vessels had caused problems for mariners vessel operators or the U.S. Coast Guard. Given the absence of a problem why should operators of U.S.-flagged passenger-carrying vessels most of whom are small businesses comply with a regulatory mandate for which there is no need As part of its late April visits with lawmakers during the PVACapitol Hill Fly-In PVA requested the enactment of legislation to exempt domestic pas- senger-carrying vessels from the un- necessary requirement of an official logbook. The proposed amendment is in keeping with current efforts to reduce regulatory burdens for small businesses. With respect to U.S.-flagged passenger carrying vessels there is no demonstrated need for the statutory mandate for an official logbook. Here is an excellent example of an unnec- essary mandate begging to be elimi- nated. n MAY 2016 FOGHORN 21 LEGISLATIVEREPORT Increased sales through our multiple low to no cost marketing plans. Decreased operating cost by eliminating redundancy and automating workflow for better efficiency. Flexible management tools to give you the ultimate control over your sales and operations. DESTINATION MANAGER THE COMPLETE SALES AND MANAGEMENT SYSTEM www.vts-no.com Formally Virtual Ticketer No Risk Free Trial Tim Eversole Director of Sales and Support teversolevts-no.com Tel 504 840-9800 X 113 Toll Free 877 265-3521 X 113 Cell 859 652-9885 YOUR COMPLETE TICKETING SOLUTION. Michael Brydon Director of Sales and Support mbrydonvts-no.com Tel 504 840-9800 X 101 Toll Free 877 265-3521 X 101 Cell 504 914-7334 Gordon Stevens President CEO New Orleans Steamboat Company Gray Line Tours We have been using the Virtual Ticketer for six years and have been extremely pleased with the product software and service. We give this reservation system our very highest recommendation. ................................................................................................. Hugh Mackenzie General Manager hmacktic.ca Kingston 1000 Islands Cruises and Trolley The advantage with Ticketer is that its client based. This allows us to provide a customer multiple events packages or services all under one reservation which has contributed to our success. ......................................................................................... Rose M. Christian Treasurer Native Son Ferry The Virtual Ticketer has increased our revenues with new sales capabilities and has helped us better manage our company by streamlining our operations. Increased sales through our multiple low to no cost marketing plans. Decreased operating cost by eliminating redundancy and automating workflow for better efficiency. Flexible management tools to give you the ultimate control over your sales and operations. DESTINATION MANAGER THE COMPLETE SALES AND MANAGEMENT SYSTEM www.vts-no.com Formally Virtual Ticketer No Risk Free Trial Tim Eversole Director of Sales and Support teversolevts-no.com Tel 504 840-9800 X 113 Toll Free 877 265-3521 X 113 Cell 859 652-9885 YOUR COMPLETE TICKETING SOLUTION. THE VIRTUAL TICKETER 22 MAY 2016 FOGHORN F ire is one of the biggest threats on board a vessel. Some of the earliest regulations on domestic passenger vessels involved fire protection. While the fire protec- tion requirements vary based on vessel size and passengers carried all Coast Guard-inspected small passenger vessels and passenger vessels are required to carry portable fire extinguishers. Most fires start small so early detection and response are key to containing and mitigating a fire incident. Portable fire extinguishers are likely the crews first option in responding to a fire so having the right number of properly maintained extinguishers is critical. Types Portable fire extinguishers are classified by a combination letter and number symbol the letter indicating the type of fire which the unit could be expected to extinguish and the SAFETYMATTERS By Eric Christensen Director of Regulatory Affairs and Risk Management MARINE GROUP B o a t w o r k s Marine Group Boat Works is the finest California boatbuilder and repairer of steel and aluminum high-speed ferries catamarans and passenger vessels up to 220 feet-long.Operating two shifts six days per week for fast turnarounds and minimized vessel time out-of-service.marinegroupbw.com leahmarinegroupbw.com 619 621-2220 NEXT GENERATION TAKINGPASSENGER VESSELSTOTHE Nowupgradingthe M.V.GeminiandtheM.V.Intintoli Portable Fire Extinguishers Ready for Action number indicating the relative size of the unit.As a refresher the types of fire are designated as follows A for fires of ordinary combustible materials wood paper fabric people where the cooling effects of water or solutions containing large percentages of water are most effective. MAY 2016 FOGHORN 23 SAFETYMATTERS Maintenance Management Program Cloud Based - Access from any Device with any browser Maintenance - Inventory - Documentation Intuitive User Interface Flagship Integration Turnkey Setup w w w . W h e e l H o u s e T e c h . c o m - 9 7 8 - 5 6 2 - 5 2 1 1 Foghorn_March_2015.indd 1 2202015 34342 PM B for fires in flammable liquids greases etc. where a blanketing effect is essential. C for fires in electrical equipment where the use of non-conducting ex- tinguishing agent is very important. D for metal fires where removing the burning item from the vessel is the best course of action. K for fires in cooking oils and greases such as animal fats and vegetable fats where a chemical reaction smothers the fire. Type D and K extinguishers are not addressed in the regulations however the Class K designation is fairly recent and is in recognition of the transi- tion from animal to vegetable oils in cooking and the need for a different type of extinguishing agent. The number designations for size will start with I for the smallest to V for the largest. Sizes I and II are considered hand portable fire extin- guishers and sizes III IV and V are con- sidered semiportable. Inspection Coast Guard regulations require the owner managing operator or a qualified servicing facility as applicable to conduct inspections and tests of portable fire extinguishers on inspected vessels. The regulations further state that inspections maintenance proce- dures and hydrostatic pressure tests shall be in accordance with National Fire Protection Association Standard 10 NFPA 10. NFPA10 requires portable fire extin- guishers to be inspected monthly. These visual inspections can be conducted by the crew and are intended to verify that each extinguisher is in its designated place and will operate if needed. The monthly inspection of portable fire ex- tinguishers will include a check of at least the following items Located in designated place. The vessels Certificate of Inspection will indicate the number and size of portable extinguishers required on board. In determining that number the Coast Guard likely worked with the vessel owner and tables within the regulations e.g. Table 181.500a in 46 CFR Subchapter T No obstruction to access or visibility. Portable fire extinguishers do not belong in cabinets under benches or in areas easily obstructed by gear needed to operate the vessel Operating instructions on nameplate legible and facing outward Safety seals and tamper indicators not broken or missing See below Fullness determined by weighing or lifting. Does the extinguisher feel light Examine for obvious physical damage corrosion leakage or clogged nozzle and Pressure gage reading or indicator in the operable range or position. Note A pressure gauge in the normal or operable range is not a 100 percent guaranty that the extinguisher will perform as intended. A broken seal 24 MAY 2016 FOGHORN SAFETYMATTERS for example may be an indication that someone has used the extin- guisher and discharged a portion of the contents too small to affect the pressure gauge. Unlike in years past it is not necessary to shake or tap a dry chemical extinguisher during the monthly inspection according to Morgan Hurley former NFPA Technical Director and now Fire Protection Engineer at Jensen Hughes. Problems found that can impact the operation of the extinguisher must be corrected immediately. Broken seals corrosion a light extinguisher and a gauge not reading in the green will require the extinguisher to be sent in for maintenance or replacement. In addition carbon dioxide and halo- carbon portable fire extinguishers must be refilled when the net content weight loss exceeds 10 percent and five percent respectively. See 46 CFR 115.810 and 176.810 Maintenance Maintenance involves a thorough examination of the mechanical parts extinguishing agent and expelling means of each portable fire extinguish- er and should only be conducted by people who possess a written certifi- cate in fire extinguisher maintenance according to Hurley. Maintenance is required at least once a year more frequently when indicated by a routine monthly inspec- tion as discussed above. Maintenance is also required whenever extinguishers undergo hydrostatic testing. Six-Year Maintenance Every six years stored pressure fire extinguishers that require a 12-year hy- drostatic test e.g. dry chemical extin- guishers must be emptied and proper maintenance procedures performed as per NFPA 10. The exception to this requirement is non-rechargeable ex- tinguishers which are required to be removed from service 12 years from the date of manufacture. Again this maintenance must be performed by a certified fire extinguisher servicing company. Hydrostatic testing At certain intervals fire extinguish- ers are required to be pressure-tested using water or some other non-com- pressible fluid to verify the integrity of the cylinder. This is called hydrostatic testing and includes both an internal and external examination of the cylinder. Because this testing requires special training and equipment it needs to be performed by a certified fire extinguisher servicing company. Hydrostatic testing intervals for fire extinguishers are outlined in NFPA 10 but test intervals for some of the most commonly found extinguishers are as follows Pressurized water carbon dioxide and wet chemical extinguishers every 5 years Dry chemical extinguishers every 12 years MAY 2016 FOGHORN 25 SAFETYMATTERS C M Y CM MY CY CMY K SCA0089A Ad - Foghorn.pdf 1 11172015 123320 PM As mentioned above the exception to the rule for hydrostatic testing is non-rechargeable stored pressure extin- guishers e.g. dry chemical extinguish- ers which are required to be removed from service 12 years from the date of manufacture. Records of Servicing Coast Guard regulations require the owner or managing operator to provide satisfactory evidence of the required servicing to the marine inspector. If any of the equipment or records have not been properly main- tained a qualified servicing facility must be required to perform the required inspections maintenance pro- cedures and hydrostatic pressure tests. Atag issued by a qualified servicing or- ganization and attached to each extin- guisher may be accepted as evidence that the necessary maintenance pro- cedures have been conducted. NFPA 10 also requires a tag or label securely attached to the extinguisher indicat- ing the month and year maintenance was performed and that identifies the person performing the service. Extra Extinguishers Carrying more than the regulatory minimum is fine as long as the addi- tional extinguishers are maintained just like the required extinguishers. Monthly inspections and annual main- tenance will be required and frankly why risk having a piece of firefight- ing gear on board that may or may not work properly n Breakwater Chicago LLC Chicago IL Mr. Beau DArcy Vessel Member www.bwchi.com Transportation Services of St. John Inc. St. John Virgin Islands Mr. Kendrick Augustus Vessel Member PVA WELCOMES NEW MEMBERS 26 MAY 2016 FOGHORN HOW PVA BENEFITS YOU By Jen Wilk Director Public Affairs and Development PVA Working For You Members Advocate for Key Industry Issues at PVA Congressional Fly-In Event A s part of PVAs Annual Congressional Fly-In event this month PVA members met with members of the U.S. Senate and House of Representatives on Capitol Hill in Washington DC. While there PVAmembers advocated for key policy changes that impact the passenger vessel industry and your business. I n i t s s i x t h y e a r t h e P VA Congressional Fly-In has grown to include PVAmembers from all over the country representing fourteen states. Attendees included first-time partici- pants as well as seasoned advocates and met with 25 House and Senate offices. Reflecting on the Congressional Fly-In first-time participant Ginny Mininger Chesapeake Marine Tours dba Watermark in Annapolis MD stated It was a great experience and a wonderful way to see the Association at work. PVA members advocacy efforts at the Congressional Fly-In meetings over the past few years were an important part of obtaining the change to the survival craft law. This signifi- cant relief from the one-size-fits-all requirement was a major legislative milestone and highlights the impor- tance of the in-person meetings of the Congressional Fly-In. As constituents business leaders and job creators PVA members have the opportunity to provide valuable real-world insights into how issues impacts their business and commu- nicate this directly to lawmakers. Members of Congress value meeting with PVA operators as constituents. Its important for PVA to continue fostering these ongoing relationships with Members of Congress to keep advancing the legislative initiatives of the passenger vessel industry. During these meetings PVA members discussed the top issues impacting PVA members and their businesses around the country. First they thanked Congress for passing the Coast GuardAuthorization Bill and the vital survival craft changes that were encompassed in that law. Additionally they urged Congress to continue to support the Coast Guard resources par- ticularly in its marine safety mission activities. PVA members urged Congress to provide relief from an unneces- sary regulatory paperwork mandate which would for the first time require passenger vessels to carry official logbooks. This statutory change was made in the 2010 Coast Guard Authorization Act and PVA members argued that there is no demonstrated need or value added from this require- ment only creating redundant record- keeping and paperwork and therefore it should be eliminated from the law. PVAmembers advocated in support of the smaller vessel exemption from the Environmental ProtectionAgencys Vessel General Permit VGP for inci- dental discharges. Congress has the opportunity to continue on a previous statutory exemption for smaller vessels those less than 79 feet in length from the VGP. PVA members would like to see this continued on and even made permanent beyond its scheduled ex- piration of December 2017. Passage of S. 373 the Vessel Incidental Discharges Act would accomplish this exemption. Thank you to everyone who participated in the annual PVA Congressional Fly-In. This event is a critical part of PVAs ongoing advocacy efforts in Washington speaking out to lawmakers on your behalf and working for you. n PVA Members Ginny Mininger Carolyn Horgan Bob Cox and Gordon Lobel. PVA Congressional Fly-In By the Numbers 25 Meetings with Key House and Senate Offices 14 States Represented by Members 8 First Time Participants 6th Annual Event 1 Day on Capitol Hill Advancing the Passenger Vessel Industry MAY 2016 FOGHORN 27 NEWSWIRE Federal Grants Awarded to Passenger Vessel Operators The U.S. Department of Transportations Federal TransitAdministration FTA onApril 14 announced the award of approximately 59 million for capital projects for passenger ferry operators. PVA vessel operators will receive or benefit from most of the awards. The funds will support existing ferry service on many of the nations waterways and help to repair and modernize ferry boats terminals and related facilities that thousands of residents in these communities depend on. PVA members benefitting from the grants include Golden Gate Ferries Larkspur CA San Francisco Bay Waterborne Emergency Transportation Authority San Francisco CA Catalina Express San Pedro CA Catalina Passenger Service Balboa CA HMS Global Marine Services St. Johns River Ferry Jacksonville FL Kitsap Transit Kitsap Bremerton WA Washington State Ferries Seattle WA King County Ferry Service Seattle WA Staten Island Ferry New York City NY Veolia Transportation New Orleans LA Casco Bay Lines Portland ME Cape May-Lewes Ferry North Cape May NJ New York Waterway New Jersey Transit Weehawken NJ and Boston Harbor Cruises Massachusetts Bay Transportation Authority Boston MA. The FTA passenger ferry grant program was reauthorized by Congress for five years just in 2015. Reauthorization was a legislative priority of the Passenger Vessel Association. Here is a link to more information about the recent grants httpswww.transit.dot.govfundinggrantsgrant-programspassenger- ferry-2015-16-grant-program-projects. n Complete control and steering systems for vessels of all types and sizes. 1 604572-3935 Surrey BC Canada saleskobelt.com www.kobelt.com KOBELT MANUFACTURING CO.LTD. October 11-13 2016 PVA Western Region Meeting Hilton Anchorage Anchorage AK January 29 - February 1 2017 PVA Annual Convention at MariTrends 2017 Washington State Convention Center Seattle WA For more information go to passengervessel.com SitePagescalendar.html PVA CALENDAR Vessel Members Featured on New National Geographic TV Program L a s t m o n t h t h e N a t i o n a l Geographic Channel debuted a new series The Yard which features shipyards including PVA Associate member Yank Marine Tuckahoe NJ. Also getting air time is PVA Vessel member Riverboat Tours Toms River NJ whose vessel River Lady was at Yank Marines boatyard when the camera crews were filming. The Yard airs Wednesdays at 10 PM on NatGeo. n PVA Vessel Operator Takes Delivery of New Vessel to Support Wind Farm Last month just in time for Earth Day PVA Associate member Blount Boats Warren RI delivered the Atlantic Pioneer Americas first U.S.-flagged crew transfer vessel CTV for Atlantic Wind Transfers a subsidiary of PVA Vessel member Rhode Island Fast Ferry North Kingstown RI that will begin service for Deep Water Wind Block Island at the end of May. In 2011 Blount Boats signed an exclusive licensing agreement with South Boats a British entity covering the U.S. offshore wind industry. And in May 2015 Charles Donadio Jr President of Rhode Island Fast Ferry signed an exclusive long-term charter agreement with Deep Water Wind and officially established Atlantic Wind Transfers as a subsidiary of the fast ferry operation. Atlantic Pioneer is a 21-meter twin- hulled all-aluminum catamaran dual certified to U.S. Coast Guard Subchapter T Small Passenger to carry up to 47 passengers and subchapter L Offshore Supply Vessel to carry up to 16 offshore workers. Other PVA Associate members involved in the project include ZF Marine Hamilton Jet and Cummins. The vessel exceeds the contractual performance reaching sprint speeds in excess of 30 knots with the ability to cruise 80 percent power at 26 knots when in a light condition. n John Springer Is New President at Glosten Glosten a Seattle-based naval architectural and marine engineering consul- tancy has appointed John Springer PE as president. He is responsible for strategic growth business direction and client service. He has been with the firm for 29 years managing the Naval Architecture Group Operations Director and most recently serving on the Executive Management team. n ON APRIL 12 2016 PVA VESSEL MEMBER ENTERTAINMENT CRUISES showcased its 1.2 million renovation of the Spirit of Norfolk. Dignitaries who participated included L to R Entertainment Cruises Chief Executive Officer Kenneth Svendsen Norfolk VA Mayor Paul D. FraimVirginia Governor Terry McAuliffe and Spirit of Norfolk General Manager Jolene Price- Thompson. n 28 MAY 2016 FOGHORN MEMBERNEWS HSCCODEANNEX10 ISO90012008 The most versatile safe and light weight seats are now... Cancun Seat Darrell Bryan Assumes Role as Interferry Interim CEO Darrell Bryan formerly president and CEO of Victoria Clipper Seattle WA and a former PVA President has started work as interim CEO of Interferry following the re- tirement of Len Roueche. The position was effective from April 1. Prior to his appointment as interim CEO of InterFerry Bryan retired from a 30-year career running Victoria Clipper an international ferry system operating three high- speed catamarans between Seattle WA and Victoria Canada. n PVA Shipyards Win Funding from MARAD Five PVA Associate members have received awards as part of the most recent funding round of the U.S. MaritimeAdministrations Small Shipyard Grant Program. They are The competition for funding was intense as there were 118 applicants for only 4.9 million in total funding nationwide. Only nine applicants were received grants. The five successful PVAmembers accounted for about half of the funds handed out. According to the Maritime Administration the funding supports industrial modernizations that increase productivity allowing American small shipyards to compete more effectively in the global marketplace. The facilities vary in size from family-owned businesses employing a few dozen workers to multifaceted estab- lishments with hundreds of employees. The grants which were primarily available to U.S. shipyards with fewer than 600 production employees will fund a variety of projects including infrastructure improvements and equipment upgrades to increase operational competitiveness and quality vessel construction. n Chesapeake Shipbuilding Salisbury MD 545505 for a mobile rough terrain crane and infrastructure improvements. Eastern Shipbuilding Group Panama City FL 529868 for a precision cutting system. Marine Group Boat Works Chula Vista CA 414954 for a gantry crane and metal working equipment. Metal Shark Aluminum Boats Gravois Aluminum Boats Jeanerette LA 582410 for a big top portable shelter and a transporter Yank Marine Dorchester NJ 386250 for a 70-ton rough terrain crane MAY 2016 FOGHORN 29 MEMBERNEWS 2570 Beverly Dr. 128 Aurora IL 60502 T 630.236.3500 CENTA Power trAnsmIssIon LeADIng By InnovAtIon USA based production Over 20 unique designs Over 16 million sold Torsional vibration experts Trust CENTA The Global Innovator Since 1970 CENTALINK Carbon Fiber Driveshafts Innovative flexible couplings for marine applications As a leader in passenger vessel design stability assessments and refurbishments our vessels are not only beautiful theyre also safe and efficient to operate while producing maximum profitability for owners. To bring Jensen on board for your next passenger vessel design or build contact us at 206.332.8090 or visit our website at jensenmaritime.com. Passenger Vessel Designs OPtimizeD fOr PrOfitability 30 MAY 2016 FOGHORN MEMBERNEWS ADVERTISERSINDEX LETTER FROM THE PRESIDENT CONTINUED FROM PAGE 30 discussed the long history that we have with the Coast Guard and with vessel inspections and we acknowledged that while we do not always agree we have mutual respect and a willingness to work through any disagreements. We made it clear that any reduction in funding for the Coast Guards marine inspection mission will ultimately hurt us all in the long run. Of course there were many other side conversations about cybersecurity safety and about how important our industry is to U.S. travel and tourism. But I must tell you that I came away with a renewed appreciation for our federal legislative process and a firm recognition that our legislators appre- ciate and respect our industry and our Association. I hope that you will make an in- vestment in your Association and in your industry by joining us in the PVA Congressional Fly-In next spring. SincerelySincerely Margo Marks President and your business interests. I invite you to participate in a PVA meeting or event in the coming weeks and months to gain a deeper insight into the many issues facing PVA members today. In the meantime please let me know whenever we can be of assistance to you. Sincerely John R. Groundwater Executive Director LETTER FROM THE EXECUTIVE DIRECTOR CONTINUED FROM PAGE 5 ABS Americas ..............................................19 All American Marine.....................................25 Aon Risk Management ..................................11 Arthur J. Gallagher Co...............................30 Blount Boats Inc ..........................................27 Breaux Brothers ............................................20 Burger Boat Company...................................10 Carus AB Ltd ..................................................9 Centa Corporation........................................29 DBC Marine - Survitec...................................25 Dejong and Lebet ...........................................6 Delaware Elevator Inc...................................12 Driveline Service of Portland Inc ....................20 Freedman Seating Company..........................28 Furuno USA Inc. ..........................................13 GPLINK LLC..................................................16 Hamilton Jet .................................................16 HUMPHREE USA LLC..................................30 Jensen Maritime Consultants ..........................29 John Deere Power Systems.............................14 Kobelt..........................................................27 Marine Group Boat Works.............................22 MCM ............................................................8 Metal Shark Aluminum Boats..........................14 Motor Services Hugo Stamp...........................32 MTU............................................................31 Port SupplyWest Marine ................................8 Scania USA ...................................................7 Springfield Group.........................................23 Starboard Suite ............................................24 Trans4media ................................................19 Twin Disc Inc.................................................2 UES Seating.................................................18 Vigor Industrial .............................................17 Virtual Ticketing Solutions ..............................21 VT Halter Marine ..........................................13 WheelHouse Technologies Inc.......................23 Zerve ..........................................................15 www.mtu-online.com Partnering for success. 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