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FastandSmoothQuickshiftTechnologyExpansiveGlobalServiceNetworkCompletePropulsionSystemsUnparalleledReliabilityWEPUTHORSEPOWERTOWORKOperatewithtwindisc.comconfidence PassengerVesselassociationtel1800807-8360fax703518-5151pvainfopassengervessel.comNOVEMBER2014FOGHORN3Volume13Number10NOVEMBER2014FogHornUSPSnumbe023-702ispublishedmthlyexceptcmbiedJauayFebuaybyPhilipsPublishiLLC2201WestCmmdeWaySeattleWA98199.PeidicalspstaepaidatSeattleWAandatadditionalmailingofces.POSTMASTERSedaddesschaestFogHorncPasseeVesselAssciati103ocSteetSuite200AlexadiaVA22314.Cpyiht2014bythePasseeVesselAssciati.Allihtseseved.npatfthispublicatimaybeepducedwithutthewittecsetfthePasseeVesselAssciati.FogHornisamthlypublicatifthePasseeVesselAssciati.Cpyiht2014Allihtseseved.PresidentCaptaiTeiBesteiBBrivebatsnewptKYVice-PresidentDaveAdesFieIsladFeiesBayShenYSecretary-TreasurerMaMaksBeaveIsladBatCmpayChalevixMIBoardofDirectorsBobBijurIsladQueeCuisesMiamiFLChipCollopyShelieMaieCmpayChicaILGusGaspardoPadelfdPacketBatCmpaySt.PaulMnBobLawlerEtetaimetCuisesBstMABobScribnerChalestHabTusChalestSCWaltWebsterDubuqueriveridesDubuqueIAJeffWhitakerHudsriveCuisesIc.KistnYDanYatesAmeicaWatewaysIc.PtladorAssociateMemberRepresentativeCarlMicuJhDeeePweSystemsWatelIAPastPresidentsCarolynHorganBluegldFleetSaFaciscCAImmediatePVAPastPesidetPaulBelfortiEtetaimetCuisesIc.ChicaILPVAPastPesidetJaySpenceMassachusettsBayLiesBstMAPVAPastPesidetExecutiveDirectorJohnR.GroundwaterLegislativeDirectorEdmundWelchRegulatoryAffairsConsultantPeterLauridsenDirectorofFinanceLeslieKagariseDirectorPublicAffairsandDevelopmentJenniferWilkDirectorofRegulatoryAffairsandRiskManagementEricChristensenGeneralCounselStevenBersWhitefdTayladPestEditorialOfcesManagingEditorKarenRainboltpvafhal.cm2771HustD.LsossCA93402tel571388-7752ContributingEditorRichardPurintonichadwisfey.cmWashitIsladFeyLieWashitIsladWIAdvertisingandBusinessOfcesPublisherPeterPhilipspetephilipspublishi.cmAdvertisingSalesBillForslundbillphilipspublishi.cm2201WestCmmdeWaySeattleWA98199tel206284-8285fax206284-0391www.philipspublishi.cmPrintedwithSOYinK6smhswhgcumsvJeanneSullivanofferstipsforprovidingexcellentservicetocustomerstokeepthemhappysharingtheirpositiveexperiencesandcomingbackforfutureexcursions.9YueaPdcumsvFredHallandMonicaWakelyexplainhowyourEmployeeAssistanceProgramcanboostyourcompanysinternalcustomerservicepackage.12ayilfychGluten-freeLactoseintoleranceDiabeticconcernsCarrieStierexamineshowtomeetthechallengeofincreasinglyvariedspecial-needsdietsinalimitedonboardgalley.15MkFuPmyPVaaucvMtd2015WiththeeconomyreboundinginmanymarketsaroundthenationitstimetoreallysellticketsonpassengervesselsandanewPVAMarketingCommitteehaslotsofideashowtodojustthat.FOGHORNFocusCustomerserviCeabuhcvTheParkCityoperatedbytheBridgeportPortJeffersonSteamboatCo.PortJeffersonNYcarriesupto1000passengersand95vehiclesonits75-minuteroutebetweenBridgeportCTandPortJeffersonNYonLongIsland.Storyonpage9.cum4PresidentsLetter4PVACalendar5ExecutiveDirectorsLetter11NewMembers18RegulatoryReport20LegislativeReport24SafetySecurityMatters27HowPVABenetsYou29MemberNews30AdvertisersIndex AthepblemistheeisaltffalseifmatitheIteet.WewahautedhuseadIticeducmpayFacebkpaethatsmeemplyeesfthehautedhusesitheaeaweeputtifalsecmmetsadcmplaitsabutusallvetheeviewsectis.Theyweedelibeatelytyithutubusiess.Itisaditywaytcmpetebutithappeseveywhee.Custmesevicetaiiisessetialfemplyees.Afteafewuftuateicidetswehaduatteywiteascialmediaplicyfuemplyeehadbkthelpmaaemetademplyeesude-stadwhatisapp-piatefhadlisituatiselatedtcustmeseviceadievitablyscialmedia.oveallwemaaeucustmeseviceissuesveywell.oefthewestheVicePesidetfopeatishadleseveycmmetcmplait.Wetakeeveythiveyseiuslyadtytdealwitheacheasquicklyaspssible.Whileitisealyimpssibletmaaeallthecommentsandreviewsonsocialmediaitdenitelyeedstbeacpatepiity.TeiBesteiPesidetncutomerservieandsoialMediaThiseditifFogHornisabutcustmesevice.Thisisefthsefissuesthateveyvesselpeateadlessftypelcatihasexpeiecewith.Iamsuemayfyuhaveyuupsaddwswithcustmeseviceveyupeatiseaswiththetialsadtibu-latisfdealiwiththet-s-pleasatexpeiec-eswhileadmiithewdefules.oubiestchalleeidealiwithcustmeseviceisthatwitsallpubliclydethuhscialmedia.Thetypicalcustmelikestbadcasttheiecetexpeiec-esbthdadbadthuhscialmedia.Ithepastyuwuldetaupleasatphecallletteithemailifyusevicedidtliveuptacustmesexpecta-tis.nwyuaeluckytetapheumbeatallbutyuutielyeceiveaemailfllwedwithabadeviewFacebkTipAdvisYelpetc.adwheeveelsetheycaettheieativeexpeieceuttthemasses.Mybestadviceisthavesmeemitthesesitescstatlyadespdassaspssibletkeepitfmiayfuthe.InthesetimesofinstantgraticationpeoplewantaespsenoW.Theykwpeplehavecellphesandemailattheirngertips.Ifyouwaitanyperiodoftimetespdtacmplaitthatiswhethedissat-isedcustomerpostsitonline.4NOVEMBER2014FOGHORNLETTERFROMTHEPRESIDENTTerriBernstein2015Jan31-Feb32015PVAAnnualConventionatMariTrends2015HyattRegencyLongBeachLongBeachCAFebruary10-112015GreatLakesWaterwaysConferenceMarriottDowntownatKeyCenterClevelandOHMarch3-52015InlandWaterwaysConferenceHyattRegencySt.LouisattheArchSt.LouisMOApril21-232015Mid-AtlanticWaterwaysConferenceRenaissancePortsmouth-NorfolkWaterfrontHotelPortsmouthVAPhotoLBCVBPVAMeMberCAlendAr NOVEMBER2014FOGHORN5LETTERFROMTHEExEcuTIvEDIREcToRJohnGroundwaterWhPVaMmbrsgtohreatthinsalwaysfllw.WhenevePVAmembesatheinfmatinideasandknwledeaeeadilyexchanedandastheysayceativityhappens.FthelastsevealmnthsPVAmembeshavetakenpatinaseiesfexcitinPVAfalleinmeetinsheldthuh-uttheUnitedStatesfmMiamitLuisvilleandPhiladelphiatBlaineWashintn.remakablyeachfthesemeetinstknpesnalitiesftheiwnasmembesdiscussedtpicsfimptancettheiwnaeasfpeatin.Atthesametimemanyissuesemeedthataecmmnlyexpeiencedthuh-utalleins.Fstatesalmsteveynefueinmeetinsfeatuedvesseltus.AsyucanimainethisactivitywasextemelywelleceivedasPVAmembesalwaysappeci-ateleaninabutthefeatuesandpacticesfthepassenevesselpeatsandfcuseseeinthesvesselsup-clse.ThesevesseltusntnlyallwedPVAmembestshwcaseadiveseaayfvesselstheypvidedavaluablepptunitytaskquestinscmpaeexpeiencesandexchaneinf-matin.Knwledeablemainepeatinspfessin-alsandsuppliesandvendsassistedbyexplaininsystemsandpeatinchallenesaswellasexchan-inideasandslutins.rundtablesessinsimmediatelyfllwedeachvesseltuandthesein-depthdiscussinscenteednawideaneftpicssuchasailjumpepeven-tinandenfcementincidenteptinespnsibili-tiescmbatinillealchatepeatspeventinpasseneinjuiesandcpinwithinceaseininexpe-iencedeceatinalbatessuchaskayakscanespaddlebadsandentalsandthewincnestinnuwateways.ThePVAeinmeetinsalsinvlvedkeyeinalandlcalCastguadpesnnel.Theipaticipatinwasanextemelyimptantelementfeachmeetinbecauseitntnlyallwedvenmentandindustytdevelplastinpfessinalelatinshipsbutitalspmtedeateundestandinftheviewsandchal-lenesfeachup.Veyftensuchin-teactinpvidestheimpetusfchane.Twpimeexamplesfthissuundedtheissuesfillealailjumpesandalsindividualscnductinillealchatesinupts.InvituallyeveyPVAeinmeetinthisseasnmembeshaveexpessedcncenabutthesetwissues.AsaesultCastguadwhattendedtheeinmeetinsweeenaedinthesediscussins.Theesulthasbeenaenewedcmmit-mentnthepatfthelcalCastguadpesnneltbetteaddesstheseissuesintheipts.PVAsfalleinmeetinsalsinvlvedkeyCastguadflaffices.Theipaticipa-tininumeetinpvidesanexcellentpptunityfPVAmembestaskquestinsandftheCastguadtdiscusstheipliciesandchallenes.ThisyeaPVAwashnedthavetwCastguadflaofcersattendthePVAWesternreinMeetinandthePVAoiinalClniesreinMeetinreaAdmialrichadT.gmlichCmmandeThiteenthCastguadDistictandreaAdmialLindaL.FaanCmmandeFistCastguadDistict.BthfthesekeyCastguadleadesdemnstatedin-depthknwledefthepassenevesselindustyanditsissuesencuaedthecntinuatinfuninstrongcommunicationsandreafrmedtheircommit-menttwkintethetpmteninsafepassenevesselpeatins.PVacovioMritrds2015aexprinooBMissdWhilethefullline-upfPVAreinMeetinsf2014aenwcmpletedwkiswellundewayinplanninthenextbiPVAeventthePVAAnnualCnventinatMaiTends2015scheduledJanuay31-Febuay3attheLnBeachCnventinandEntetainmentCenteinLnBeachCA.Setintheeve-appealinclimesfSuthenCalifniaPVAsLnBeachcnventinwilleffective-lycombinelearningtailoredspecicallyforpassengervesselpeatswithanincediblelcatin.WhenyuattendthePVAAnnualCnventinatMaiTends2015letterfromtheexecutivedirectorcontinuedonpage30LEFTRearAdmiralRichardT.GromlichCommanderThirteenthCoastGuardDistrictandRIGHTRearAdmiralLindaL.FaganCommanderFirstCoastGuardDistrict. 6NOVEMBER2014FOGHORNFOGHORNFocuScusTOMERsERvicEBackin1926whenBostonHaboCuisesbeanBHCfoundeMatthewMattyHuheshadonethininmindtokeephiscustomeshappywithaconsistentlyeatpoductandoutstandinsevice.Simpleyetpofoundanditsstillthecentalcustomeseviceaxiomthatsuccessfullyoatscompaniesboatstoday.Butcompaniestheindustyandthewoldhavechaneddamaticallyinthenealy90yeassinceMattyintoducedhis5boattousonBostonsChalesrive.Intodayswoldcustomesevicestateiescetainlyhaveafewmoeelementsthatneedtobetakenintoaccount.Companieshaveexpandedofferings.goneaethedaysofMattysone-sevicecompany.Todayssevicemenusoffemultipleoptionsandvaietytokeepupwiththecompetitionandcaptuetheattentionofalaeaudience.remembethouhitseattooffequantitybutintheendqualityiswhatkeepsthemcominback.Watchoutfoshotcominsbouhtonbystaffleanincuvesdilutedfocusbandconfusionandmoe.Competitioncomesfromendlesssources.Thewoldoffessomanymoeoptionsandallaecompetinfoyoupotentialcustomesinteest.Youhavetondthecreativewaystomakeyourproductsstandoutfromthecrowd.ButdontovesellMakesuethatyoudesciptionsandpomotionsmatchtheoffein.Youmaybecompetinwitheveythinbutyoudonthavetobeeveythin.Youjusthavetobethebestyoucanbeatwhatyouae.Todaysconsumerexpectsmore.Intodayseconomydiscetionayspendinfoindividualsandfamiliesisoftenlimited.AndwhenconsumesdospendSmoothSailingwithGreatCustomerServiceByJeanneSullivanBostonHarborCruisestheyexpectmoefotheimoney.Theyhavemadethedecisiontospendtheitimeandmoneywithyouandtheywantanddeseveittobewellwothit.Sotaketheextastepstomakeyoupoducteatapesonalwelcomeiveawaysandmoeaethelittlethinsthatmakeabidiffeence.Technologyplaysamajorrole.Websitesonlineticketinsystemsscannestelephoneansweinsystemsandmoeaealldesinedtointheoyimpovethecustomeexpeiencethouhspeedandeffi-ciency.Butwithtechnoloycomesalackofpesonaltouchfustationwhenitisdownomalfunction-inanddisappointmentwhentheavailableinfomationosystemisnotascuentasitshouldbe.Soconcen-tateonoffeinandpopelymain-tainintechnoloicaladvancesthatyoucustomescandependon.Butemembetheyaenotaeplacementfocustomeseviceintheflesh.Havebackupplansandbesuetofocusonhumaninteactionwhenthecustomeison-site.Reactionsareinstant.Withsocialmediachannelsonlineeviewsitestextinandsmatphonescustomescananddo-maketheieviewsandeactionsheadandseenimme-diately.Andsmilingselesasidethemajoityofeal-timeeactionsthataemadeaeneative.WhyStudiesshowthatasatisfiedcustomewilltelltwototheepeopleabouthisheexperience.Adissatisedconsumerwillshaetheiwoeswith8-10peopleoevenupto20.AddthattothefactthattheicomplaintsnowopubliconlineandthenumbesoupexponentiallySomonitoonlinechannelseulalyfocomments POWERATWORKHornblowerpassengervesselpoweredbytwinScania16-literV8enginesNewYorkCityNewYorkCompleteandCommitted.THESCANIAMARINESOLUTION.Outtherecondenceinperormancereliabilityandoperatingeconomyaretheonlythingsthatcount.WiththisinmindwecreatedtheScaniamarinesolutionAnarrayofexibleoptionsincludingratingsequipmentinstrumentationandtransmissions.WhateveryourspecicationwewillprovideyouwiththeoptimalScaniamarinesolution.Poweratworkeveryinchotheway.DISTRIBUTORSNortheastGreatLakesMackBoringPartsCo.908-964-0700NorthwestCascadeEngineCenter206-764-3850SoutheastCertifiedDiesel954-583-4465SouthwestBoatswainsLocker949-642-6800GulfCoastNRECPowerSystems504-393-7272CentralEasternCanadaADFDiesel800-517-1489www.scaniausa.com 8NOVEMBER2014FOGHORNFOGHORNFocuScusTOMERsERvicEYourONEsourceforallofyourinteriorneedswithover25yearsexperience.LETUSOBEYOUROUTFITTEROFCHOICEUSOprovidescompleterangeofinterioroutttingandturn-keyservicesforcruiseshipsferriescommercialvesselsandoffshoreprojects.UNITCABINWALLPANELSYSTEMCEILINGSYSTEMBATHROOMMODULESMARINEDOORSDECKINGWEATHERTIGHTQAWATERTIGHTCUSTOMMARINEFURNITUREWINDOWSANDPORTHOLESHATCHESGALLEYEQUIPMENTANDOUTFIT10752DeerwoodParkBlvd.S.WaterViewIISuite100JacksonvilleFL32256888311-0781www.usoutfttersllc.comsalesusoutftters.comabutyucmpany.respndpubliclyandengagethewitewithacmmitmenttmakethingsight.remembetbepsitiveandcn-stuctive.Yuespnsewillliveinthenlineunivesefyeastcme.Sheesthebadnewsashadasyutyyucantalwaysgetev-eythingightespeciallyintdayswld.Eventhemststate-f-the-atequipmentbeakshi-techticketingsystemsunexpectedlygfflinebadweathethwscuveballsandcetaincustmesaejustnevegingtbehappy.Butthegdnewsisthesecustmesevicepitfallsaealspptunities.Theyaepptunitiestleanabutwhatyucanbedingbetteandtheyaepptunitiestespndcuteuslyandeslvequickly.Studieshaveshwnthatanunhappycustmewillactuallybecmealyalneifyufixwhattheyfeeliswngandditquickly.onaveage80pecentfthesecustmeswillcmebacktyuifyuveteatedthemfaily.Thatpe-centageisestthehigh90sifyuespnseisimmediate.Eveydayyuhavethechancettunyumistakesintetuningcustmeswhwilltellthesabutyugeatcustmesevice.Andthatscustmesevicethatstandsthetestftime.nAbouttheAuthorJeanneSullivanistheCustomerExperienceNavigatorforBostonHarborCruisestheoldestandlargestprivateoperatorofpassengervesselsintheUnitedStates.BHCs44vesselsmake329scheduledweekdaydeparturesduringthesummerseasoncarryingovertwomillionpassengerseachyear. OCTOBER2014NOVEMBER9FOGHORNFocuScusTOMERsERvicEAssavvyperatrsfpassenervesselsweareacutelyawarethatthevesselsaremerelyaplatfrmupnwhichweendeavrtprvidethebestpssibleservice.Thebatsmaybetheattractinbutclearlythealiscustmersatisfactin.Byprvidintrainincachinandmentrinmstfurmembershavenetreatlenthstensurethatemplyeesaredeliverinamstexcellentexperienceturcustmers.gettincustmerservicerihtisabttm-lineissuewellrecognizedasprotistherewardforajobwelldone.Animprtantpartfreatcustmerserviceisahappyandprductiveemplyee.Inthesamewaythatcustmershavehihexpectatinsfwrkersthsewrkershavecmetexpectahihdereefsupprtrinternalcustmerservice.AninteralpartfwhatcmpaniesinthepassenervesselindustryareabletfferinrespectfinternalcustmerserviceisanEmplyeeAssistancePrramEAP.MandatedunderdrutestinreulatinsanEAPiseffectivefarbeyondtheconnesofthetestingprogramsitsagreatwaytfsterdrelatinsbetweenmanaementandemplyees.ourEAPhasprvedtbeanexcellentresurcefrthseseekinhelpnamultitudefissuesandhasbeenusedfrinfrmatinnfamilyissueslealandnancialissuesandeatingdisordersjusttonameafew.Theprramprvidesinitialcnsultatinandreferralservicesatncstttheemplyee.WhereaparticularprfessinalservicerprramisrecmmendedbyanEAPcunselrclseattentinisiventtheinsurancecveraetheemplyeehasineffect.ofcursetheissuesdiscussedbetweenanemplyeeandhisrherYourEAPandCustomerService1920.686.5117salesburgerboat.comburgerboat.comcommercialBurgerisrecognizedworldwideforqualitycustomvesselsthatprovideyearsofdependableservice.QualityCommercialVessels...BuiltbyBurgertoYourRequirementsAluminumandSteelFabricationPassengerVesselsResearchVesselsFastCrewBoatsFastSupplyBoatsWindFarmSupportVesselsFishingVesselsOtherVesselsto26080mRVARCTICUSDeliveredOctober2014SeeusattheWORKBOATSHOWDec.3-5Booth955CHICAGOSCLASSICLADYDeliveredMay2014LUCIACurrentlyUnderConstruction8927mSteelPassengerVesselProudlybuiltintheUSAByFredHallBridgeportPortJeffersonSteamboatandMonicaWakelyOpenArmsEmployeeAssistanceProgram 10NOVEMBER2014FOGHORNFOGHORNFocuScusTOMERsERvicEEAPcunselrareneverdisclsedtmanagementwithuttheexpresswrittenpermissinftheemplyee.PersnsusingtheEAPtrustthecn-fidentialityutilizetheresurcesandaregratefulattheattentinpaidtkeepingpersnalexpensetaminimum.ManagersareeagertrecmmendtheEAPtthsewhpresentwithissues.Prirttheavailabilityftheseresurcesurmanagersweresmetimesplacedintheawkwardanduncmfrt-ablepsitinfbeingaskedbyanemplyeefrhelpandadvicendifcultmattersofahighlypersonalnature.Theremayntbeaquestinastamanagersdesirethelpbutactingasacunselrrhavingpar-ticularexpertiserequiredcanquicklybecmeissuesinandfthemselves.Additinallythereisthequestinfhwmuchtimeamanagercanaffrdtspendnprblemsthatareessen-tiallyutsidefhisrhernrmaldutiesandrespnsibilities.overthelasttwyearsurcmpanyhaspartneredwiththeEAPinawaythatwehadntprevi-uslycnsideredblendingtgetheraspectsfbthgreatserviceturcustmersandgreatinternalservicefruremplyeesaswell.openArmsEmplyeeAssistancePrgramistheldestandmstes-tablishednn-prfitprgramandservesasameansthelpidentifyandassistemplyeesandrtheirimmediatefamilymemberswhmaybehavingaprblemwithanywrklifeissuealchlandrdrugsrwrkplaceprblems.Theprogramprovidescondentialcrisisinterventinservicesevaluatinandassessmentbriefinterventinsscreenedreferralsandfllw-upservicesfrabradspectrumfpersnalcncernsfrcmpanieslabruninsandschldistricts.openArmsEmplyeeAssistancePrgramsupprtstheemplyees OCTOBER2014NOVEMBER11FOGHORNFocuScusTOMERsERvicEandthefamiliesfBridgeprtPrtJeffFerry.Servicesareavailablethelpmanagersbemreeffectiveandcnsideratethrughspecializedprfes-sinaltrainingscmpassinatecasemanagementfbthmandatedandself-referredissuesandaresurcefremplyeepersnalprblems.TheferryknwsthatsupprtingemplyeesandtheirfamiliesthrughopenArmsEAPresultsinasuccessfulwrkfrcenethatishealthystrngandcaredfr.Masterslevelcunselrsprvidecnfidentialassistanceforconictresolutionparentingskillsandsupportfamilyconictgriefanxietydepressinandmre.Eachmemberisentitledtsessinstwrktowardsndingsolutionsthatteachindividual.Ifaproblemiscomplexorinneedffurtherservicesareferralismadefrmavastresurcefprvenprofessionalswhilekeepingnancialburdenstoaminimumbyutilizinganemployeeshealthinsurance.OpenArmsisawarethatlegalnancialissuescanbeamajorconcernaswellsoalegalplanandnancialreferralsarefferedaswell.nAbouttheAuthorsPastPVAPresidentFredHallistheVicePresidentotheBridgeportPortJefersonSteamboatPortJefersonNY.MonicaWakelyisDirectoroEmployeeServicesandBusinessDevelopmentattheLongIslandCouncilonAlcoholismandDrugDependency.withExpeditionsWeareproudtobeexpectinganewferryEXPEDITIONSsixhopefullyin2014withthehelpofManEnginesZFGearsandMavrikMarine.EXPEDITIONS1-800-695-2624go-lanai.comwww.nicholsboats.comExpertBoatBuildersSteelAluminumConstructionSalesnicholsboats.com360331-5500x311PVAWelcomesNeWmembersHumphreeUSALLCMr.SeanBerrieVirginiaBeachVAAssociateMemberwww.humphree.comMavrikMarineInc.Mr.ZacheryBattleLaConnerWAAssociateMemberwww.mavrikmarine.com 12NOVEMBER2014FOGHORNFOGHORNFocuScusTOMERsERvicEThikigbackvemyalmst30yeasithepassegebatbusiessIhavewitessedmaychages.Ihavegefmusigdiectmailasmypimaysucefadvetisigtthedailyusefscialmedia.Myesevatipceduehasmvedfmusigatheeigbidetawebsitewithliebkigcapabili-ties.Ihaveevebeeaudlgeughtwitesstheextictifthemaieadipeatadthetakevefcellphesasthepimaycmmuicatibetweeshipadshe.AthechageIhavewitessedthakfullyistheevlutifthefdseviceuvessel.IcatbelieveweusedtseveChicke-a-la-KigveiceasefusigatuemealsAdpeplelikeditTheRiverboatTwilightpimailyffestw-dayveightcuisesadcksallmealsbadiubelw-deckgalley.Thegalleyisveycmpactadise-stckedafteeveyveightcuise.oukitchedesigequipmetstaffadmeuhascmeaveylgwaysicethedaysfChicke-a-la-Kig.Wepideuselvesuhme-ckedMidwestefaeadaecmplimetedeveytipfumeals.remiiscigasidekeepigupwiththeiceaseispecialdietayequestsvethelasttwtheeyeashasbeeefthemstapidchagesIcaemembe.nlgewillffeigavegetaiamealbetheslutiteveyspecialmealequest.Agwigumbefguestsaeequestigspecialmealsagigfm100pecetkshetacmbiatifglutedaiyadmeatfeeentrees.Wealsoencountermanymoreguestswithspecifcfdallegies.AllergyIntoleranceorLifestyleChoiceMeetingCustomerFoodNeedsByCarrieStierRiverboatTwilight OCTOBER2014NOVEMBER13FOGHORNFocuScusTOMERsERvicELeaveyourworriesbehindwiththepowerandreliabilityofJohnDeereenginesWithexpandedpowerfrom56to559kW75to750hpJohnDeerePowerTechenginescantakeyouwhereveryouwanttogo.GotoworkwiththecondenceandsatisfactiononlyJohnDeerepropulsionauxiliaryandgeneratordriveenginescandeliver.OurU.S.EPATier3marineenginesarequietandfuelefcientmakinglongworkdaysseemalittleshorter.Withhightorqueandlow-ratedrpmyoualsogetexcellentvesselcontrolandreliableauxiliarydrives.Forworry-freepoweronthewaterNothingRunsLikeADeere.JohnDeere.commarineProductofferingsvarybycountry.FoodalleresdoritolerceMstfdreactinsarecausedbyafdintleranceratherthanafdallery.Afdintlerancecancausemanyfthesamesymptmsasafdallery.Fdalleriesarecausedbyanimmunesystemreactinthataffectsnumerusransinthebdy.Anallericfdreactincanbesevererlife-threatinandevenatinyamuntftheffendininredientcancauseanimmediatereactin.Fdintlerancesdntinvlveanimmunesystemreactinbutcanbedistressinnnetheless.AccrdinttheCeliacDiseaseFundatin1in100pepleareaffectedbyintlerancetluten.glutenisaprteinfundinwheatryeandbarleyandisfundinmanyfdsandmedicines.Celiacdiseaseisdifferentfrmanallerytwheatwhichaffectsamuchsmallernumberfpeple.Whiletheactualnumberfpeplewhsufferfrmthisdiseaseiscntestedthefactremainsthatitisanissuethatthefdserviceindustryandvesselwnersmustaddress.Weallwanttoprovidethenestandmstwelcminexperienceaspssibleturcustmers.Hwdwedthatwiththechallenesfun-dersizednbardalleysandlimitedfdstraespaceManynbardalleyssuchastheneabardurvesselarecmpactandcannlystretheamuntffdneededfrnertwfurvernihtcruises.onceweleaveurdckwecanntreadilyaccmmdatelast-minutespecialrequestssweneedthaveallfditemsnbardwhenwedepart.Havinseparateprepareastavidcrsscntami-natinfallerenscanbedifficultinsuchasmallspaceanditisftenntpssiblethaveseparatefdstraeareasnbardeither.gudcefromnutrtostonefthewayswemeettheMaintenanceManagementProgramCloudBased-AccessfromanyDevicewithanybrowserMaintenance-Spares-DocumentaonIntuiveUserInterfaceSMSIntegraonTurnkeySetupwww.wheelhousetech.com-978-562-5211challenefprvidinappealinveanveetariananddairy-freemealsistwrkwithurfdpurveyr.Theyhaveanutritinistnstaffwhhaswrkedwithustcreatemealsthatcanbepreparedwithlittleextraeffrtusinitemsthatwerdinarilyhavenbard.Theyarealsavailabletcheckspecicingredientsforcommonandnot-so-commonallergens.Fortunatelyavidinthemstcmmnfdallerensnutsstrawberriesandseafdjusttakesalittleextracareandcanbednefairlyeasilyinursmallkitchen.Diabeticcustmersareverycmmnandusuallynlyrequiresuar-freedessertswhichwekeepinstckandnbardfreverytrip.gluten-freeuncmmnfdalleriesandcmbinatinsfanyf 14NOVEMBER2014FOGHORNFOGHORNFOCUScustOmeRseRviceCall1-800-621-6885Onlineportsupply.comEmailgovtindportsupply.comOver300WestMarinelocationstoserveyouUnrivalledproductselection.Unmatcheddistributionreach.CountonPortSupplyforallyouroperatingessentialsSafetyMaintenanceEngineGalleyTechnicalApparelFullRiggingServiceOver300locationsstockingalltheproductsyouuseeverydayWholesaleDivisionofthepreviuslymentineddietscanbeachallengetpreparefr.Frexamplewehavefundthatrequestsfrgluten-freemealscanbeassimpleasreplacingthebreadsandcrackerswithgluten-freeprductsttherequestf100percentgluten-freefditems.Eachpersnseemstmanagetheirdietsdiffer-ently.onefthebesttlsweusetmeetthesechallengesiscmmunica-tin.Whenwereceiveaspecialmealrequestoutsideofthenormwenditisbesttcntactthecustmerandaskspecicquestionsthatwillallowustbestaddressandadjustttheirneeds.Becausespecialfdslikegluten-freeitemsdnthavealngshelflifeweusuallypurchasetheseitemsnanas-neededbasis.ThismeanswehavetobenotiedofthesetypesfrequestsinadvanceandAbouttheAuthorCarrieStierispartowneroperatoroftheRiverboatTwilightwhichoperatesone-andtwo-dayovernightcruisesontheUpperMississippiRiver.ShebeganworkingforCaptainDennisTronein1985whenthecompanyownedandoperatedboththeJuliaBelleSwainandtheTwilight.CarrieandherhusbandCaptainKevinStierhaveacombinedsixtyplusyearsinthepassengerboatbusiness.TheypurchasedtheRiverboatTwilightin2006whenCaptainTroneretired.www.riverboattwilight.complanaccrdingly.Whilewecanntalwaysprepareorndasubstitutefreveryitemnurregularmenuwhenwecmmunicatewiththecustomerwecanusuallyndawaytbligetheirspecialneed.WhoPaysAnthermattertcnsiderwhenmakingaccmmdatinsfrspecialmealsiscst.Specialtyfdsmayntgetusedbefretheirshelflifeexpiresandsmeitemscanbeverycstlyespeciallywhenpurchasedinsmallquantities.Cmpanieswillhavetdecidewhetherrnttaddasurchargefrspecialmealstrecuptheaddedcst.Wehaverecentlyestablishedaspecialdietrequestplicyavailablenurwebsite.Wedevelpedtheplicytfurtherthecmmunicatinregardingspecialmeals.Theplicyincludeswhatwecanprvidewhatlimitatinswehaveandtheamuntftimeinadvanceweneedtbentifiedfanyspecialrequests.Themreweknwthebetterservicewecanprvideurpassengers.Ultimatelycmmunicatingwithurcustmersandcustmizingcertainmealswegreatlyenhancetheverallcruiseex-perience.n NOVEMBER2014FOGHORN152015cONvENTiONREPoRTAcommitteeofPVAVesselandAssociatemembeswasassembledthisfalltoidentifysalesandmaketingtopicstobescheduledatthePVAAnnualConventionatMaiTends2015.TheimpetusfothismovecamefomPVABoadMemberobetBobScibneChalestonHaboTousSchoonePideChalestonSCwhosaidthathewantedtoseeastongmaketingfocusattheconvention.MarketingtoFigureProminentlyatPVAAnnualConventionatMariTrends2015PVAAnnualConventionatMariTrends2015January31-February32015HyattRegencyLongBeachandLongBeachConventionandEntertainmentCenterLongBeachCAByKarenRainboltFOGHORNManagingEditorWiththeeconomydoingwellinmanymaketsitstimefopassengevesselopeatostoefocustheienegiestoaggessivelymaketthei 16NOVEMBER2014FOGHORNcONvENTiONREPoRTPAJhDadeeauZeveMcLeaVAnewYknYKeviLtHblweEvetsadCuisesSaDieCAgaySmithSkippeLieLaCsseWIadDaYatesAmeicaWatewaysPortlandSpiritPtlador.Theupmetviaaseiesfcfeececallstdiscusscuetmaketcditisewmaketitedsemeisalestlsadidetifyaccmplishedpe-seteswhhaveextesiveexpetiseisalesadmaketi.Theeseemedtbeaeedtexpadthetimeallttedthec-vetipamfmaketisuchthatamei-depthappachtafewselecttpicsculdbeexpledsaidScibe.TdemstatethecmmitmetPVAhastheimptacefewmaketiadsalestacticsthePVAAualCvetiatMaiTeds2015willffemultiplemaketipesetatisthuhutthemeetiwithdyamiccceptstjumpstatewbusiessadehaceprotability.TheopeigeealSessispeakeisSeaMcnameaaewedceativemaketiexpetatomeletLAiLsAelesai-depedetceativecmpaythatmakescssmediactetadcampais.AstheChiefStrategyOfcerSeanMcnameasteestheLsAeles-basedaecysvisiadleadsallclieteaemets.IadditiheecetlylauchedTherstastateiccsultiadadvisyuitdedicatedtacceleatiwthadivati.BefejiiomeletMcnamealedcss-discipliayteamsatYuadrubicaadgeyAdvetisiinewYk.HisbadexpeieceicludesWal-MatSyATTKFCHBoWhleFdsMaketMtChadCalsJ.HadeesMsteEeyCmputeSPeAkerSPoTlighTsevicesteachcustmessaidScibe.AdPVAistheihtaizatitffeewtacticsadideastuidustytbicustmesthuhuds.DuithePVAAualCvetiatMaiTeds2014iHustealiethisyeaIhadc-vesatiswithafewthemembesabuttheemphasiseededewewaysthelpwubusiessesScibectiued.Weaeedthatucpatesuvivaladpspe-itywillcmefmwthadtwemustleatmaketef-fectivelyembaceewthikiadtechlyplusbewillitexpei-met.WithScibeatthehelmthePVAMaketiCmmitteeiscmpisedfSuzaeKugatewayClippeFleetPittsbuhopnngnaSssnJanuary312015100pmto200pmSeanMcNamaraChiefStrategyOfcerOmeletLAStrategicIntelligenceandMarketResearchHowtoBetterEngageCustomersandFosterStrongBrandConnections NOVEMBER2014FOGHORN17cONvENTiONREPoRTAssociatesCiscoAetaadHormel.Mcnamerawillpresetadyamicsessioostrategicmarketigaalysisadmethodologiestoattractadegagecustomersadcapturemarketsharewhilestregtheigyourcorporatebradithemarket-place.TheivetorCharlesKetterigsaidAproblemwellstatedisaproblemhalfsolvedMcnamerarecetlytoldPVA.Listeigtoyourcustomersclearlydefiigtheirproblemsadaticipatigtheirfutureeedscahelpyoudeveloporgaizatio-widesolutiosthatgetoutaheadofchageratherthaSESSionSPLAnnEdFoRTHEPVAAnnuALConVEnTionATMARiTREndS2015StrategicIntelligenceandMarketResearchHowtoBetterEngageCustomersandFosterStrongBrandConnectionsTheCustomerExperienceManagingtheChangingExpectationsofOurCustomersAttractingTouristsfromOverseasDigitalMarketingGeneratingStrategiesforaCompetitiveAdvantageStrategicMarketingandPricingMethodologiesSessionsandtitlescouldchangekeepigupwithit.Thissessiowillfocusohowtoidetifyyourcustomersumetustateddesiresandcreatenewexperiencesthatfulllthem.SpecificallyMcnamerasaidthesessiowillusepriciplesfromtheworldsofproductiovatiomarketigadetertaimet.HesaidWelllookattherolethatempathyplaysicreatigdeepermoremeaigfulrelatioshipswithaaudiece.Thesemethodologiescaelevatebradliketobradloveadturpassivecustomersitoactiveevagelistsfromtras-actioalcosumersitoloyalvocalchampiosforyourbrad.n 18NOVEMBER2014FOGHORNREGuLaTORYREPoRTByPeterLauridsenPVARegulatoryAffairsConsultantStatusofSeaStrainers2570BlD.128AuaIL60502T630.236.3500CENTAPowertrAnsmIssIonLeADIngByInnovAtIonUSAbasedproductionOver20uniquedesignsOver16millionsoldTorsionalvibrationexpertsTrustCENTATheGlobalInnovatorSince1970CENTALINKCarbonFiberDriveshaftsInnovativeexiblecouplingsformarineapplicationsAbouttheeyeasaotheMaineSafetyCenteMSCstatedtoflanon-metallicseastainesduinvesselplanappovalasunacceptable.TheationalewasappaentlythatSubchapteFtheenineeineula-tionsequiedmetalpipininallvitalsystems.SubchapteisincopoatedinpatbyefeenceinSubchapteK.SinceSubchapteKwasadoptedasfnalregulationsin1996thereisnoexplanationwhytheewasachaneofpocessopolicy15yeaslate.Weeseastainesacceptedasattach-mentsathethanincludedinthescopeofthepipineulationBasedonMSCsejectionofavesselplanwithnon-metallicseastainesthenundeconstuctiontheshipyadappealedtheejection.Inadditiontothechaneofpacticeopolicynon-metallicstainesweeoftenincopoatedinnewbuildpipinsystemsattheequestofthebuye.Seastaineswithcleabodiesweeconsideedimpotantfoefficienttouble-feeopeationinshallowweedyodebisfilledwateways.Visiblemonitoinofcontentsavoidedunexpectedountimelyshutdownsofmachineysevedbythepipinsystems.TheshipyadlostonappealwhentheCoastguaduledthatseastainesinvitalpipinsystemsonsubchap-teKvesselsweesubjecttothepipinstandadsofvitalsystemsinSubchapteF.WhenamaineinspectoissuedarequiementFomCg835foemovaloffivenon-metallicseastainesonanexistinvesselbuiltbefoetheMSCchaneofpolicythePasseneVesselAssociation NOVEMBER2014FOGHORN19REGuLaTORYREPoRTYrcstmersenjydependableservicewhileygetthepwerandeleiciencytkeepyrbsinesspandrnning.AndtheCatglbaldealernetwrkisalwayswhereyneedthemwhenyneedthem.BringCatenginesnbardtday.VsyulclCdllbuusmarine.Cat.ComYourpassengersrelyonyou.Youcanrelyonus.2013Caterpillar.Allrightsreserved.CATCATERPILLARBuILTfoRITtheirrespectivelgsACERTCaterpillarYellwandthePwerEdgetradedressaswellascrprateandprdctidentitysedhereinaretrademarksCaterpillarandmayntbesedwithtpermissin.3512CTier3C32ACERTTier3C18ACERTTier3PVAbecameawareofthechaeofpractice.Ifremovalofexistio-metallicseastraiersbecamethepolicyoftheCoastguardtheentireinspectedvesseleetwasvul-erable.Theo-metallicstraiersweretypicallyusedoshallowdraftvesselsofalltypes.PVAwasuawareofayseastraierfailureiservice.Ifactseveralsevereeieroomfirescouldbepoitedtowheretheseastraierswereuaffectedeveudertheextremelyadversecoditios.Seastrainersbydenitionarefullofwaterlocatedlowithemachieryspaceofteiprotectedlocatios.givethemaitudeofpossibleremovalofprobablytesofthousadsoo-metallicseastraiersitrouble-freeuseothousadsofvesselsoverdecadesPVAwasmovedtoasktheCoastguardtodelaythecompliaceoftheiitialCg835adayotherskowadukowwrittesicetheadverseappealdecisio.PVApreseteditscocerstoCoastguardHeadquarters.AyearadahalfaoduriajoitCoastguardPVAmeetitherewasaac-kowledemetoftheravityofourcocersadwereceivedassuracesthattheproblemwouldberesearchedadresolved.Sicethattimewewereofteassuredthattheaswerwasihadadolyeededclearace.IthemeatimetheoriialCg835wasoidefiiteholdadtoourkowledeoewCg835swerebeiwritte.Throuhjoitdiscussiosicethatiitialmeetitherehasbeesomeareasofpotetialareemetdescribedeveifotyetofferedorreceivedasacertaity.SiceSubchapterTdoesoticorporateSubchapterFbyreferecewebelievethattheyareotuderaypotetialremovalmadate.giveourexpe-riecewithproblem-freeoperatioofuumberedthousadsofo-metallicseastraiersoverdecadeswebelievethatthereisacasetobemadeforretaiicurretistalla-tios.givetheideathatcurreti-stallatiosmaybeacceptedthebyextesiothereshouldbeaprocessforacceptio-metallicistalla-tiosisomeewcostructiowhereo-metallicseastraiersprovideareductioofrisktovitalmachiery.Whilethereisapparetlyothreatofimmediateactioivolviistalledo-metallicseastraierswhileweawaitaCoastguarddecisiothoseoperatorswhowouldliketomakethecaseforo-metallicseastraiersiewlycostructedvesselshaveooptio.Wehavewaitedmorethaayearforaresolutiothatwethouhtwasimmiet.nowasthewehopeitisstillimmiet.n 20NOVEMBER2014FOGHORNLEGisLaTivEREPoRTByEdWelchPVALegislativeDirector1910UnruhCourtNewAlbanyIN47150Tel812.945.898813705GainesvilleSt.HoustonTX77015Tel713.330.8200WATERLUBRICATEDMARINEBEARINGSSLEEVEANDFLANGEDCONFIGURATIONSINSTOCKATTIMCODURABLELONGLASTINGEASYTOINSTALLwww.TIMCOMARINE.comPVAmemberswhperatevesselsiWashitStatesPuetSudmaysberequiredtdischaretheirtreatedsewageefuenttoshoresidereceivingstatisifthestatesDepartmetfEclyfllwsthruhitsitetitpetititheU.S.EvirmetalPrtectiAecyfrauthritytdeclareU.S.watersitheetirewaterbdyanDischareZe.WhilemayPVAmembersiWashitcurretlypumptheirtreatedsewageefuentashoreothersctiuetprcessitthruhCastguard-apprvedMarieSaitatiDevicesMSDsadthedischareitleallyitsurrudiwaters.DesiatiftheetirePuetSudasanDischareZenDZwuldfreclsethatptiadfrcethevesselperatrstemplytherstrat-eiesfrdispsal.AsexplaiedlaterithisarticlethedilemmawillbeespeciallyacutefrPVAmemberswhperateverihtcruisevessels.ooctber62014severalverihtcruiseperatrsadPVAstafftraveledtBellevueWashittexplaitthestateofcialsthechallengesthatasudwidenDZwillpresettthem.TheyidicatedthattheircmpaieswuldbefrcedttakeahardlkatwhethertheirvesselsculdctiuetperateiPuetSudrwhetheritmihtmakebettersesesimplytredeplythevesselsttherlcales.TheysuestedthattheDepartmetfEclysevirmetalbjectivesculdbelarelyachievedbydes-iatipartsbuttallfPuetSudasanDZ.oApril212014PVAwrtetWashingtonStateofcialsabouttheprpsednDZ.IthatletterPVAuredtheDepartmetfEclyANoDischargeZoneforPugetSound NOVEMBER2014FOGHORN21LEGisLaTivEREPoRTReddegrdeeexeedgperfreddrddVGPregpeeveMotorOilsHydraulicFluidGreaseWireRopeEALFrrefr888-423-8357lzvorskyamerigreen.comwww.amerigreen.comealEnViRonmEntallyaccEPtablElubRicantstrecsideritsitettdesiatethewhlefPuetSudasanDZ.TheDepartmetsbjectivecabeac-complishedbydesignatingspeciedlimitedareasfPuetSudasnDZsratherthatheetireSud.ThisapprachwuldcfrmttherequiremetsfthefederalCleaWaterActprtectthesesitiveareasftheSudaddswhilestillac-commodatingtheU.S.-aggedsmallshipverihtpasseervesselsthatarebasediPuetSudadthatudertakecertailimitedcruisesiit.AtherptiwuldbetexcludethesmallshipcmmercialpasseervesselsectrfrmtheapplicabilityfthenDZ.nDZsdthecleWteratItiswrthtithatthetypesfnDischareZesuderdiscussiheredeallywithvesselsewaeeffluet.othertypesfvesseldis-charesicludiraywaterbile-wateraddeckruffareaddressedbyatherpartfthefederalCleaWaterActadbytheEPAsVesselgeeralPermitSecti312fftheCleaWaterActTitle33UnitedStatesCodesecti1322setsfrthatiallawveridischaresfsewaefrmvessels.TheeeralruleisthatavesselcadischaretreatedsewageefuentintoU.S.waters.ThelawallwsfrstatestestablishnDischareZesbutlypursuattcriteriasetutithreeseparatesubsectisfsecti312f.nearlyeverynDischareZeeveres-tablishedhasbeebasedsecti312f3ftheCleaWaterAct.Thatprvisirequiresademstratithatadequatefacilitiesfrthesafeadsaitaryremvaladtreatmetfsewaefrmallemphasisaddedvesselsarereasablyavailablefrsuchwatertwhichtheprhibitiwuldapply33U.S.C.1322f3.ThusastatepetitiiEPAfres-tablishmetanDischareZeudersecti312f3mustshwthattherearefacilitiesfrbthrecre-atialadcmmercialvessels.Itisteuhtshwfrexamplethatthereareadequatepump-utfacilitiesfrrecreatialbatstheremustbesufcientfacilitiesthatcanaccommo-datetheeedsfcmmercialvesselsicludismallshipcmmercialpasseervesselsaswell.WithrespecttayprpsaltestablishaewnDischareZeitisimprtattkeepimidthatfrdecadesfederallawhasmadeitabs-lutelyillealfravesselfaytypetdischareutreatedsewaeitU.S.watersicludithseceawatersextedithreemilesseawardfrmthecastlie.SmetimesitseemsthatpeplemistakelybelievethatvesselsarecurretlydischariutreatedsewaeitU.S.waters.AlsitiswelltrememberthatasaeeralrulethefederalCleaWaterActallwsavesseltdischare 22NOVEMBER2014FOGHORNLEGisLaTivEREPoRTLeMCMmgerrceccrgeMCMisaleadingindependentinsurancebrokeragebasedinthePacifcNorthwest.Ourmarinepracticegrouphasmorethan100yearsocombinedexperienceplacinginsuranceandmanagingthemarineindustrysuniquerisks.Whetherwereworkingwithvesseloperatorsbuildersrepairacilitiesorsupplierswecreatespecializedsolutionsthatmeeteachclientsneeds.EMpLoyEEBEnEfitsExECutivEBEnEfitsREtiREMEntpLansinsuRanCEadvisoRypRopERtyCasuaLtyContactDamonL.Nasmanat206262-6375oremaildamon.nasmanmcmnw.comwww.mcmnw.comproperly-treatedsewageefuentintoU.S.watersifthateffluethasbeeprcessedthruhaCastguard-approvedMarineSanitationDevicethattreatstheefuenttastadardsetbytheEvirmetalPrtectiAecy.nDischareZesarebeidesiatedacrsstheatiwithicreasifrequecy.otheEastCastearlyallcastalwatersfrmnewYrkrthtMaiehavebeesdesiated.LakeMichiaadpartsfLakeEriearenDZsasisLakeChamplai.nDZshavedeclaredfrprtisfvariusiladlakesadrivers.ICalifriaallceaadcastalwatersarenDischareZesfrrecreatialbatsalthuhmstcmmercialvesselscacontinuetodischargetreatedsewageefuentthere.MreifrmatiabutnDZsicludialistifeacheestablishedacrssthecutrycabefudathttpwater.epa.vplwastevwdvsdze.cfm.challengefrsmallshipovernightVeelTheWashitDepartmetfEclyhasawebpaethatprvidesmreifrmatiabutitsprpsedPuetSudnDischareZe.IticludesacpyfthedraftpetitiititedstsedtEPAprbablysmetimei2015.AfterreviewithedraftpetitiPVAccludedthatfrthesmallshipcmmercialpasseervesselsectrtherearetreasablyavailableadequatefacilitiesfrthesafeadsaitaryremvaladtreatmetfsewae.Thevariusshresidepump-utfacilitieslistedithesupprt-idcumetscataccmmdatevesselsfthelethadsizefthesmallshipverihtcruisevesselsrdotheyhavethecapacitytoreceivetheamountofefuentthateedstberemvedfrmthevesselsraretheirperatihursrlcatissuchthatthesmallshippasseervesselsculdusethem.Pump-uttrucksadbaresalsaretreasablyavailableastheircapacitiesarefartlimited.Thusfrthissectrfthecmmercialmaritimeindustrythestatutorycriteriacannotbesatised.TheWashitDepartmetfEclyimplicitlyrecizesthisfactbysuestithattheefrcemetfthenDZfrsuchvesselsbedelayedfrasmuchas NOVEMBER2014FOGHORN23LEGisLaTivEREPoRTthreeyears.Theideaisthatdurithistimethevesselscoulduderomodicationstoholdefuentratherthadischareitthrouhamariesaitatiodevice.Thereareseriousproblemswiththissuestio.FirstothiitheCleaWaterActau-thorizessuchadelayed-eforce-met-pedi-vessel-modificatioscheme.Thelawrequiresapresetshowithatadequatefacilitiesarereasoablyavailableow.Secodthetypesofmodicationsthatwouldberequiredaretecholoicallyadecoomicallyifeasible.IeffecttheywouldlikelydrivemostifotallofthesmallshippasseervesselsoutoftheirPuetSoudhomeportsadoperatiroutes.Fiallyeveifthemodificatioswereudertakethatstillprovidesouarateethattherequiredshoresidereceptiofa-cilitieseededbyvesselsofthesesizeswouldbeistalledatappropri-atelocatios.EstablishmetofanoDischareZoefortheetiretyofthePuetSoudcouldverywellmeatheedofthepreseceitheareaofthesmallshipcommercialpasseervesselsector.ThesevesselscurretlyhaveoreasoablyavailablemeasofdischargingtreatedefuentotherthabyusiCoastguard-approvedmariesaitatiodevices.norisitreasoablefortheDepartmetofEcoloytobelievethattheoperatorswilludertakethemajormodifica-tiosecessarytoistallholditaksparticularlybecausesuchworkwilljeopardizevesselstabilityadtherebyvesselsafetyadplacethevesselsiadifferetCoastguardre-ulatoryclassicationwithattendanticreasedcosts.lessnsfrotherPVaMembersnoDischareZoesareprolifer-atiacrossthecoutry.EachPVAmembershouldtakestepstobecomefamiliarwiththestatusofthewatersowhichhisorhervesseloperates.IfthevesseldoesotowsailowaterscoveredbyanDZitislikelyolyamatteroftimebeforesuchadesia-tiooccurs.PlaiaheadforanDZcasavealotofaoyadexpese.CathevesselbemodifiedsoastoelimiatetheeedforoverboarddisposaloftreatedefuentIfsocansuchstructuralchaesbedoeicojuctiowiththeextscheduledvisittoadrydockorshipyardWhatshoresideormobileoptiostoreceivesewageefuentareavailablenoworcabereasoablyistalleditheearfuturen 24NOVEMBER2014FOGHORNsaFETYsEcuRiTYMATTERSByEricChristensenDirectorofRegulatoryAffairsandRiskManagementRemoteTrackingMonitoringandDiagnosticSolutionsforCommercialVesselsFleetsgplink.comPVASafetyandSecurityCommitteeNewLeadershipMembersandTaskingAttheoctber22meetinfthePVASafetyandSecurityCmmitteeinLuisvilleKYCaptainBbLawlerEntertainmentCruisesBstnMAandCaptainMikeMcElryWendellaSihtseeinBatsChicaILwerevtedinasChairandViceChairftheCmmitteerespectively.newleadershipCaptainLawlerstartedhiscareerin1990whenhewas18yearsldasaseasnaldeckhandwithBayStateCruiseC.inBstn.Hereceivedhis100-tnlicensein1993andcntinuedtwrkfrBayStateuntil1995whenhetkhisfirstfull-timejbasaCaptainntheSpiritofChicago.In1997hemvedttheSpiritofPugetSoundinSeattlefrtwseasnsandthennceaainreturnedtChicawherehebecametheMarineDirectrfrSpiritCruisesandlaterodysseyCruises.In2002BbbecamethegeneralManaerfrSeadVenturesinChicaandin2004hemvedbackhmetbethe NOVEMBER2014FOGHORN25saFETYsEcuRiTYMATTERSCourtneyJonesAccountExecutivecourtney.jonesaon.com216.623.4158RozanLococoAccountSpecialistrozan.lococoaon.com216.623.4109NavigatingyourrisksdayandnightAstheowneroapassengervesselyouacetoughdecisionseveryday.Fromhiringqualiedcrewtomakingsureyourvesselisinprimecondition.AtAonwespenddayandnightthinkingaboutyourmaritimeriskssobuyinginsurancedoesnthavetobeanothertoughdecision.Weworkwithyoutodevelopcreativeapproachesandcustomizedsolutionsthatdelivermoreefcienciesimprovedprotabilityandgreatervalue.Formoreinormationpleasecall1.800.730.7053orvisitpassengervessel.cominsurance.aspxRisk.Reinsurance.HumanResources.EmpowerResultsgeealMaaefodysseyBst.ItwasatthispithejiedthePVASafetyadSecuityCmmittee.I2007afteSpiitadodysseymeedhetkveasgeealMaaefEtetaimetCuisesiBstutil2012whehewaspmtedthiscuetpsitiasVicePesidetfMaiepeatisfEtetaimetCuises.CaptaiMikeMcElystatedhismaitimecaeei1988withMecuySihtseeiiChica.DuihistimewithMecuyhesevedithecapacityfvesselcaptaicewachievihis100-tMasteslicesei1995adwkedhiswayuptChieffVesselopeatisChieffMaieopeatisPtEieeCmpayadVesselSecuityofficeU.S.CastguadeulatyliaisadChiefEieefMecuysfleet.IhisspaetimeMikediddeliveywkwithiitecstalAtlaticadea-shegulfwates.I2011hemvedtWedellaSihtseeiadChicaWateTaxiwheehecuetlysevesasDiectfMaieopeatisChiefSecuityofficeadDesiatedPesAshe.CaptaiMcElywasawadedtheCastguadMeitiusPublicSeviceawadi2011adthePVAreMuphynatialMaieSafetyAwadi2012.newMembersTheCmmitteewelcmedtwewmembes.CaptaiBbBijuPesidetIsladQueeCuisesiMiamiFLadCaptaiJhCiaseicaptaiatnthFeyCmpayiShelteIsladnY.CaptaiCialssevesasthetwfShelteIsladsChiefEiee.newWorkIaddititthestadiwkftheCmmitteeicludiadiscussisubmissisfthereMuphynatialMaieSafetyAwadadCaptaiElizabethgedeyPasseeVesselSafetyAwadAlteativeSecuityPamissuesadccesseemyaticleitheoctbe2014FhadFLAgSHIPpessthecmmitteetktwewtasksthatcameutfthePVACastguadQualityPateshipmeeti.Thersttaskistheformationofawkiuptlkattestip-ceduesfalamsadshutdwselectically-ctlleddieseleies.TheCastguadeciz-esthateulatisdtkeeppacewithtechlyadPVAmembesespeciallyAssciatemembesca 26NOVEMBER2014FOGHORNsaFETYsEcuRiTYMATTERSPOWERFULFLEXIBLEINTUITIVE.LearnmoreatStarboardSuite.comOnlineReservationsandTourManagementCustomizedforyourbusinessanddesignedaroundyourbrandinfostarboardsuite.com415.431.5520ImproveyouroperatingeciencyModifytripsandreservationsfromanywhereCompletelyeliminateoverbookingViewdetailedsalesandpassengerreportsIncreasecustomersatisfactionLetcustomersseereal-timetripavailabilitybeforetheybookSendautomatedemailremindersanddirectionsLetcustomersbookfromtheircomputersmartphoneoriPadCompletelyweb-basedNothingtoinstall.UseitAthomeAttheofceOnyourlaptopOnyoursmartphoneOnyouriPadAtthedockFreesetuptrainingandongoingsupportFullyhostedandmanaged247PersonalU.S.-basedaccountrepsIncreasesalesLetcustomersseereal-timeavailabilityandbookonline247LethotelconciergesbooktripsfortheirpatronsIntegratewithFacebookTwitterandTripAdvisorAddnewcustomerstoyouremailmarketinglistsautomaticallyAcceptGrouponandLivingSocialvouchersOfferpromotionsanddiscountsonyourtermsMOSTTOUROPERATORSCANUSESTARBOARDSUITEFORFREEassistidevelpipceduestmeettheitetftheeulatisiasafeandefcientmanner.Thesecdtaskivlvesceatiathewkiuptlkatslipstipsadfallstidetifycmmisksadecmmedstat-egiestomitigatetheidentiedrisks.SlipstipsadfallsemaithesilelaestcateyfpasseeadcewijuyadbththeidustyadtheCastguadhaveavestediteestieducitheseccu-eces.TwtheissuesaisedithemeetiivlvedalackfcleaefcemetflaweadiailjumpesadtheswhitefeewiththepeatifpasseevesselsadsecuitytlsavailabletSubchapteTvesselstequiedtmaitaisecuityplas.CmmitteemembescmmittedtatheidataadbestpacticesbthissuesfdiscussiattheextmeetiiJauay2015.FiallyiajitsessiwiththePVAreulatyadPVALeislativeCmmitteesthePVASafetyadSecuityCmmitteeheadapese-tatifmMs.rsemaieodmChiefftheStadadsEvaluatiadAalysisDivisiatCastguadHeadquatesmeasuithevaluefmaitimesafetytthepublic.TheCastguaddesiestdastudywithaselectfeycmpaiestbetteudestadthevaluethemaitimepublicplaceseduciisk.Thistheeticalvalueculdthebeusedduieula-torycostbenetanalysisassociatedwithfutueulemakis.Thedis-cussiwasspiitedtputitmildlyadwhilePVAdidtcmmittwkiwiththeCastguadthistpicafewquestisstilleedtbeasweedtheCmmitteesaeedthatPVAeedstbeivlvediaydiscussielatedtthecstsadbeefitsfeulati.remembeifyuaetatthetableyuaethemeu.IclsiIwuldliketthakDaveAdesFieIsladFeiesBayShenYadDFmmBideptPtJeffesSteambatPtJeffesnYftheileadeshipfthePVASafetyadSecuityCmmitteevethepastfewyeas--wellbeydthetw-yeatemstheyiiallysiedupf.n NOVEMBER2014FOGHORN27HOwpvabENEFiTsyouByJenWilkDirectorPublicAffairsandDevelopmentMembershipBeneftsPVAMeetswithNTSBtoDiscussaVarietyofIssuesrecetlyPVAwasivitedbythenatialTasptatiSafetyBadnTSBiWashitDCtmeetwiththeofficefMaieSafetytdiscussuidusty.PVAutilizedthisimptatpp-tuitytctiuetbuildelatishipsadupdatethisinuentialfederalorganizationonPVAskeysafetyinitia-tives.commtmenttosfetyAtthemeetiPVAsExecutiveDiectJhgudwateeifcedPVAscmmitmettsafety.HealshihlihtedthepasseevesselidustyseviablesafetyrecordsupportedbytheU.S.CoastGuardsOfcefIvestiatisadAalysissafetystatistics.TheCastguadhasidicatedsteadywthfthepasseevesselmaketvethepastfewyeaswhichcmpises50percentoftheCoastGuardsinspectedeet.PVAmembersaeasiificatsemetfthedmesticmaitimeidustyadhaveasafetyecdtbepudf.FlagsHiPEicChistesePVAsDiectfSafetyadriskMaaemetupdatedthenTSBPVAssafetymaae-metsystemFLAgSHIP.EicpvidedasummayfthedevelpmetpcessadadvacemetfaapppiateadscaleablesafetymaaemetsystemSMStailedfpasseevesselpeats.AftespediaseasbetatestiFLAgSHIPPVAoperatorsprovidedimportantfeedbackandbenetsonPVAsSMS.SmefthekeybeefitsfimplemetiaSMSicludectiuuseulatycmpliacepe-vetativemaiteaceiskassessmetadmitiatictiuusimpvemetthuhauditsadeviewsadiceasedvesselavailabilityadeducedcewad 28NOVEMBER2014FOGHORNHOwpvabENEFiTsyouIncreasedsalesthroughourmultiplelowtonocostmarketingplans.Decreasedoperatingcostbyeliminatingredundancyandautomatingworkowforbetterefciency.Flexiblemanagementtoolstogiveyoutheultimatecontroloveryoursalesandoperations.DESTINATIONMANAGERTHECOMPLETESALESANDMANAGEMENTSYSTEMwww.vts-no.comFormallyVirtualTicketerNoRiskFreeTrialTimEversoleDirectorofSalesandSupportteversolevts-no.comTel504840-9800X113TollFree877265-3521X113Cell859652-9885YOURCOMPLETETICKETINGSOLUTION.MichaelBrydonDirectorofSalesandSupportmbrydonvts-no.comTel504840-9800X101TollFree877265-3521X101Cell504914-9334GordonStevensPresidentCEONewOrleansSteamboatCompanyGrayLineToursWehavebeenusingtheVirtualTicketerforsixyearsandhavebeenextremelypleasedwiththeproductsoftwareandservice.Wegivethisreservationsystemourveryhighestrecommendation..................................................................................................HughMackenzieGeneralManagerhmacktic.caKingston1000IslandsCruisesandTrolleyTheadvantagewithTicketeristhatitsclientbased.Thisallowsustoprovideacustomermultipleeventspackagesorservicesallunderonereservationwhichhascontributedtooursuccess..........................................................................................RoseM.ChristianTreasurerNativeSonFerryTheVirtualTicketerhasincreasedourrevenueswithnewsalescapabilitiesandhashelpedusbettermanageourcompanybystreamliningouroperations.DESTINATIONMANAGERFormallyVirtualTicketerpasseeijuy.Ifactmostbetatestesfoudthattheyaleadyhadmayoftheelemetsassociatedwithasafetymaaemetsystembutjusteededatooltocoodiateaddocumetthesepocesses.EicemidednTSBthatPVAstateddevelopiFLAgSHIPwelliadvaceofthelawequiiSMSadaheadofayeulatios.PVAsFLAgSHIPpoamwasbuiltbypasseevesselidustyopeatoswithyeasofexpeieceicollaboa-tiowiththeCoastguadthouhachateedwokioup.sharingtheWaterwayPVAalsobouhttotheattetioofthenTSBPVAmembesiceas-icocesabouttheiteactiobetweecommecialpasseevesselsadhuma-poweedece-atioalcaft.PVAmembesaefe-quetlyecouteiidividualswhomayotbeawaeoftheiskofopeaticlosetolaecommecialvessels.FuthemoemayaeotawaeoftheiesposibilitiesudetheestablishedaviatiorulesoftheRoad.PVAfndsthissituationtobepaticulalypevaletwithespecttoetalopeatios.MikeBostomPesidetofWedellaSihtseeiBoatsiChicaoILChaioftheChicaoHaboSafetyCommitteeadPVAPastPesidetbouhtthesecocestolifeihispeseta-tiotothenTSBshowipictuesofdaeousecoutesotheChicaowateways.M.BostomdiscussedhowtheChicaoHaboSafetyCommitteehasbeewokitobistakehold-estoethetowokothisissueaddeveloppossiblesolutios.Heeit-eatedthatcommecialpasseevesselsaealwayseadytoassistduetothepofessioalismadskillofthelicesedmaiestheyhavebeeabletosafelyaviateadhavebeeapatofescuiumeousidividu-alsthathavefalleitothewatefomkayaksoetalboats.IhisfialcalltoactioM.BostomuednTSBtotakepatiapoactivedialouetoidetifyadaalyzethisowipoblembyeachiouttostake-holdestodevelopsolutiosthatfacilitatemaietaspotatioadcommecewhileehaciadimpovimaiesafetyfoallusesofAmeicaswateways.PVAleadeshiphasmadeitapioitytoelevatethistopictotheatioalleveltoecouaefedealaecydiscouseadactio.PVAisdedicatedtoitsmissioofactivelypomotisafetyadasecuemaitimeopeatieviometfopasseescewadthepublicat-lae.n NOVEMBER2014FOGHORN29MEMbERNEWS100FurunodesignedLinuxsoftwareimprovesstabilityreducesvirusriskFullycompliantIMOsystems1923.1LCDorBlackBoxECDISwithusersuppliedwideglassbridgemonitorsareavailableSimpleEthernetconnectiontoFAR2xx7Radarssavingthousandsovercomplexinterfacekitswww.FurunoUSA.comwww.Facebook.comFurunoECDISElectronicChartDisplayandInformationSystemAeyusmeeyukwieedfaeducatialatThePasseeVesselFudatiffesatsthelpfudtheeduca-tionalneedsofapplicantswhoareafliatedwiththepassengervesselidusty.gatscabeusedfclleetuiticusesleaditemply-metatavesselpeatisuchasbtaiiacaptaislicese.I2014theFudatidispesedmetha20000ieducatialatstapplicats.ThedeadliestapplyfaataeDecembe31adJue30feachyea.Tleametapplytpvfudati.cmadclickgatsthttppvfudati.cmpae_id17ThePassengerVesselFoundationisanonprotorganizationthateliestax-deductibledatis.IdetpvideeducatialgrantstheFoundationhostsfundraiserstoraisemoney.Afun-lledfudaisewillbeheldithefmfaDeckhadolympicscmpe-titionbetweenallvePVARegionsatthePVAAnnualConventionatMaiTeds2015.ThePVAAualCvetiatMaiTeds2015willbeheldJauay31tFebuay3iLBeachCA.TleamectactyuPVAreiChaithttppvfudati.cmpae_id14tsiupfwhatissuetbethemosttalkedabouteventontheMariTrendsexhibithalloor.Topar-ticipateitheDeckhadolympicstheFudatiisequestia100datipepaticipat.nPassVssFudainwoffseducaiagastwicaYanaislasFaiDydckisiPadorThecutyslaestflatidydcktheVigorousbuiltfPVAAssciateMembeViIdustialiswiPtlad.BuiltbyVithedydckwillbe960-feetladwasshippeditheepatsstackedabada738-ftheavyliftship.Sevicewillbeiinvembe.Viisivestimetha50millitbuildaddelivetheVigorous.ThedydckwillallwVitsevicevesselssuchascuiseshipstakesadcaships.ItalswillfeethecmpaytsedathedydckfmPtladtSeattleexpadicapacitythee.ThedydckisattactiewbusiessadewjbsttheeisaidFakFtiViCEo.WithuttheVigoroustheselaeshipepaipjectsadthefamily-waeshipyadjbstheyceatewuldjustsmewheeelse.n 30NOVEMBER2014FOGHORNadvERTisERsINDExMEMbERNEWSFedsappovePlnsorepleainWshinonFeyteminlThe60-yea-oldMukilteoFeyTemialiMukilteoWAisoestepclosetoeplacemet.TheFedealTasitAdmiistatiosiedaecodofdecisioallowitheWashitoStateDepatmetofTaspotatioFeiesDivisioWSFtodesiadcostuctaewfeytemialiMukilteoWAoeofthestatesbusiesttemials.Theprojectincreasesefciencyandcapacityfeaturingseparatedandsafeloadifopedestiasadimpovescoectiostocommuteailadtasitsevices.Thecosttoelocatethefeytemialisappoximately129millio.WSFrecentlysecured16.8millioninfederalgrantsandplanstobegintherstphaseofcostuctioispi2015adistheewtemialisexpectedtoopei2019.nKohleaddstie3-complinMineDieselgeneosKohlePoweSystemsKohleWIamaufactueofdieseladasoliemaieeeatosfom4to150kWfoawideaeofcaftapplicatioshasaddedtwoewmodelstoitsoffeiofEPATie3-compliatdieselmaieeeatosaifom125to150kWfo60Hzad100to125kWfo50Hz.Theewmodelsaespeciallydesiedfocommecialadmeayachtmaieapplicatios.Bothmodelsfeatueahih-pessuecommoailfuelsystemofferingoptimumperformanceandfuelefciency.TheeweeatosfeatuenewlydesiedFastresposeXFrXalteatoswithsupeiopemaetmaetexcitatioIsolatedoudDCelecticalsystemstadadSmallefootpitcompaedtopeviousTie2Kohlemodelsnyoucaexpecti-depthmaketisessiosopeatiospaelseu-latoypaelsaswellasexcitieealsessiokeyotesadspecialfocussessioseachitededtoiveyouifomatiothatwillhelpyousucceed.TakeadvataeofaexcellethotelateattheHyattreecyLoBeachadmakeyouesevatiosealy.IhopetoseeyoutheeIassueyouthatyouwillbeladthatyouattededIthemeatimepleaseletuskowwheevewecabeofassis-taceyou.SiceelyJohr.goudwateExecutiveDiectonletterfromthepresidentcontinuedfrompage5ABSAmericas.......................8AllAmericanMarine.................10AMERIgreenEnergy.................21AonRiskManagement................25BlountBoatsInc...................24BurgerBoatCompany.................9CarusABLtd......................17CaterpillarMarine...................19CentaCorporation..................18DejongandLebet...................18ExpeditionsMauiLanaIFerry...........11FurunoUSAInc.....................29GilbertAssociatesInc.................6GPLINKLLC.......................24HamiltonJet.......................22JMSNavalArchitectsSalvageEngineers.23JohnDeerePowerSystems.............13KenaiFjordsTours...................10MCM...........................22MetalSharkAluminumBoats...........16MTU............................31NicholsBros.......................11PortSupplyWestMarine..............13RWFernstrumCo...................32ScaniaUSA........................7SirWinstonYachts..................23SpringfeldGroup...................27StarboardSuite.....................26TimcoMarineEquipment..............20TwinDiscInc.......................2UESSeating.......................15USOutfttersLLC....................8VirtualTicketingSolutions..............28VTHalterMarine...................29WellsFargoInsuranceServices..........30WheelHouseTechnologiesInc..........13Zerve............................12 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